RACHEL E. GONZALES (BBC)

16518 Victoria Crossing Drive, Unit D, Wildwood, MO, USA 63040
Mobile 1.314.223.4507 Email edu512te@gmail.com
Profile born 6th April 1974, married, mom of two, British citizen
Interests volleyball, badminton, singing, cooking
Juvenile Achievement organized community youth newspaper

Profile

Administrative and Customer Service Officer with extensive experience in delivering corporate support at staff, management and executive level, cultivating excellent professional office relationships resulting from exposure in finance, real estate, sales, and engineering operations environs. Versatile skill base includes presentation development, executive calendars, travel arrangements, reports, and meeting coordination among others. Thrives in challenging work environments with the ability to meet tight deadlines using own initiative and drive to succeed.

Professional Milestones

Administrator and Secretary (Office Manager level)
August 2005 to January 2008
PELL FRISCHMANN CONSULTANTS, 9-10 Frederick Road, Edgbaston, Birmingham, West Midlands, UK B15 1JD

One of the UK’s leading multi-disciplinary engineering consultancy firms within construction industry
Facilitated overall office management, delivering direction to engineering team of 18 and supporting 3 VP direct reports. Set key project and assignment priorities. Proactively managed calendar, project list, reports, correspondence, purchase requisitions and invoices, and task list for the engineering team. Originated agendas, presentations, and minutes for meetings; coordinated customer, executive, sales, and department meetings. Initiated travel arrangements and processed expense reports. Provided local HR support such as interview set up, updating organizational charts and working with new hires during on-boarding process including desk setup, orientation and corporate training.

· Served as Divisional Director’s assistant for critical business projects, managing timelines.

· Instrumental in project successes by collecting project data and delivering comprehensive Project Management and Bid Reports.

· Strengthened inter-branch relationships by establishing communication channels.

· Successfully facilitated office compliance to the latest ISO requirements.

Business Center Administrator
March 2004 to June 2005
ZURICH ADVICE NETWORK (DISSOLVED), Birmingham, West Midlands, UK

Zurich Financial Services’ dedicated customer support arm for UK operations
Facilitated general office administration including coordinating and preparing meeting agendas and minutes for executive, sales, and advisers. Conducted invigilation exams (Financial Services Exam Management) and training/course support for Quality Managers and Sales Advisers. Managed government regulation compliance by Sales Advisers.

· Provided leadership during organizational change by quickly responding to policy and process inquiries by Sales Managers, Quality Managers, and Sales Advisers.

Sales Support and Office Administrator
April 2003 to October 2003
YELLOW PAGES UK (through Kelly Services), Slough, Berkshire, UK

The UK’s number one printed directory
Established sales contacts by following potential leads and extensive research. Managed sales database, mail, product literature correspondences, CAS dealer orders, and other daily sales support tasks.

· Instrumental in meeting monthly sales targets by ensuring data integrity of Census Reports, Sales

Customer Service Representative
September 2002 to January 2003
AMAZON UK (through Parkside Recruitment), Slough, Berkshire, UK

The leading global online retailer
Provided telephone and online customer support including but not limited to queries on product availability, replacements and refunds, and customer account updates while maintaining customer information confidentiality, integrity, and security.

· Instrumental in meeting the Christmas season sales targets by ensuring data integrity of Census Reports, Sales

Customer Service Front Desk Associate
February 2001 to January 2002
EARTH AND STYLE CORPORATION, Pasig City, Philippines

One of the leading providers of property-based residential values for the middle-income market in the Philippines
Administered sales support functions including database management, report preparation, inter-department liaison, and account receivables management.

· Instrumental in meeting monthly sales targets by ensuring data integrity of Census Reports, Sales Reports, Buyer Information Packs, and Collection Statements through quick-thinking and attention to detail.

Administrative Officer
July 2000 to October 2000
GOODMAN HART ASSOCIATES (DISSOLVED), Pasig City, Philippines

Stock brokerage firm
· Managed two direct reports and oversaw daily office administration including basic HR and payroll functions. Arranged meetings, managed customer database and correspondences.

Administrator
August 1995 to May 2000
ISLA COMMUNICATIONS CO. INC. (DISSOLVED), Makati City, Philippines

One of the Philippines’ first digital telecommunications network
06/1997-05/2000: Office Manager and Administrator for the Network Planning and Implementation Department

04/1997-05/1997: Executive Assistant to Deutsche Telecom’s (ISLACom’s partner) Senior Director for

International Mobile Communications

08/1995-03/1997: Junior Secretary for Internal Audit

Facilitated overall office management and daily administration such as calendar management, report handling and generation, correspondence management, purchase requisition and invoice processing, encoding, minutes-taking, phone call screening, and business letter drafting for the department and its corresponding leader. Arranged meetings, conferences, and other engagements including travel requirements.

· Enhanced office administration skills by managing office equipment and building maintenance, petty cash fund, and purchase requisitions.

· Entrusted with business confidentiality through memo and business letter drafting, breaking through language barrier with Senior Director.

· Developed air travel arrangements for Senior Director and set complicated domestic/global travel plans, negotiating competitive hotel rates.

· Built reputation for organization and time management skills resulting in substitute preference in the absence of Executive Assistants to the President and Vice President for Finance.

Academic Training

1999 – 2001 Masters of Science in Business Administration

Polytechnic University of the Philippines, Sta. Mesa, Manila, Philippines

1991 – 1995 Bachelor of Arts in Broadcast Communications
Polytechnic University of the Philippines, Sta. Mesa, Manila, Philippines

Professional Licensure
Philippines Career Civil Service – Professional Eligibility

Philippines Career Civil Service – Sub-professional Eligibility

Short Courses
2006 Emergency First Aid in the Workplace (United Kingdom)

2001 Marketing Management Group Team Building – Earth and Style Corp. (Philippines)

1990s Various trainings in Broadcasting and in Telecommunications Network, details available upon request

* References Available Upon Request