Qiana Forbes
Email: qianaforbes78@outlook.com

Dear Hiring Manager,
To secure a position that will benefit both myself and my employer given my experience, warm personality, and great attention to detail to ensure that not only my employer maintains an excellent reputation with clients, but the clients always feel perfectly comfortable with every interaction. I am genuinely seeking a challenging position with your company. I am a creative, efficient, proactive, detail oriented, and a reliable performance consistently leading to increased and greater responsibilities.

Work History:
05/07-03/10
KinderCare Learning Center
11875 Lake Newport Rd, Reston, VA 20194
Position: Teacher Assistant/Customer Liaison
Duties: Answer the phones, giving the up to date status of a child when sick. Contacting parents with issues, whether administrative or child related. The day-to-day care of infant through elementary school (8 months–10 years) age children including preparation and organization of lesson plan, arts and crafts, outdoor activities, fun and educational indoor activities, distribution of various meals and snacks, as well as development of basic language and social skills. Most importantly, tracking and documenting the development of each child with great attention and conveying progress to parents in a manner that not only makes a parent feel confident in their abilities, but ensures the progress will continue at home.
09/00 – 05/07
YMCA – Reston
12196 Sunset Hills Rd, Reston, VA 20190
Position: Teacher Assistant/Customer Liaison
Duties: Duties: Answer the phones, giving the up to date status of a child when sick. Contacting parents with issues, whether administrative or child related. The day-to-day care of toddler and pre-kindergarten (18 months–4 years) age children including preparation and organization of lesson plan, arts and crafts, outdoor activities, fun and educational indoor activities, distribution of various meals and snacks, as well as development of basic language and social skills. Most importantly, tracking and documenting the development of each child with great attention and conveying progress to parents in a manner that not only makes a parent feel confident in their abilities, but ensures the progress will continue at home.
05/98 – 09/00
Kinder-Care – Franklin Farms
13228 Franklin Farm Road, Herndon, VA
Position: Teacher Assistant/Customer Liaison
Duties: Answer the phones, giving the up to date status of a child when sick. Contacting parents with issues, whether administrative or child related. The day-to-day care of toddler and pre-kindergarten (18 months–4 years) age children including preparation and organization of lesson plan, arts and crafts, outdoor activities, fun and educational indoor activities, distribution of various meals and snacks, as well as development of basic language and social skills. Most importantly, tracking and documenting the development of each child with great attention and conveying progress to parents in a manner that not only makes a parent feel confident in their abilities, but ensures the progress will continue at home.
03/97 – 05/98
Cable and Wireless
Position: Receptionist
Duties: Answering phones, clerical work such as filing records and delivering messages, typing memorandums for internal distribution, and ensuring that each and every customer and visitor was met with a warm smile and a sense of caring.

Education
South Lakes High School 09/1992 – 06/1996
Reston, VA