NATASHA L. BROOKS

Houston, TX • (832) 524-2582 • nlbrooks_9387@yahoo.com

Seeking remote legal, data entry, research or customer service position

 QUALIFICATIONS & SKILLS

–  Certified Paralegal and Notary Public with BA in Administration of Justice

–  Previously ran an office of 65 staff members

– Adept at data entry, filing, scanning, faxing and copying

– Technically proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook),

–  Software skills: ProDoc, Summation, Westlaw, LexisNexis, Salesforce, Sagitta, Basecamp

–  Type 60 wpm

–  Home office includes computer with high-speed Internet, printer, scanner, fax & landline.

EMPLOYMENT HISTORY

10/2013-Present: Account Manager/ Wortham & Sons, LP, Houston, TX

• Assist with managing a portfolio of accounts and ensuring all pertinent information is received.

• Responsible for handling all invoicing for a large set of accounts.

• Serve as liaison between clients and insurance carriers insuring the best coverage for multi-million dollar businesses.

• Assist with the reviewing of policies and endorsements to check for accuracy, ensuring all terms and information are up to date.

• Create and issue Certificates of Liability to show proof of insurance coverage.

• Report and manage claims filed to insurance carriers.

11/2012-5/2013: Administrative Manager/ Aurea Software, Remote

• Served as the administrative support for the Aurea sales team by creating organized systems to help the sales team become more productive.

• Assisted with the functionality of Aurea meetings by generating sales reports that are accurate clear and up to date.

• Field requests from potential customers by managing the company’s ‘Contact Us’ page and directing to appropriate Aurea staff.

12/2012-3/2013: Paralegal / Universal Hardwood, Remote

• Supported the legal matters of the company by creating legal documents and researching aspects of legal matters pertaining to the company’s needs.

• Managed the legal inspections department by creating proficient, resourceful systems that increase profitability and maximize efficiency.

• Conducted client intakes as well as maintaining open communication with customers as they complete the legal inspections process.

8/2010-12/2012: Regional Operations Associate / Teach for America, Houston, TX

• Served as primary phone and reception contact, ensuring high-quality customer service and executing administrative duties as assigned.

• Managed office operations to enhance productivity by developing systems and employing communication structures that maximize efficiency on a daily basis, including maintenance of office technology and proper use of office space and resources.

• Coordinated budget planning, tracking budget to actual expenses, paying bills, allocating corporate card expenses, overseeing staff reimbursements, completing all reimbursements for managing director of strategy, talent and regional operations, and making recommendations for fiscal strategy.

• Worked with managing director of operations to establish and administer contractual agreements with external vendors and suppliers and establish general office procedures.

• Served as liaison between regional team and other community organizations and nonprofits.

• Entrusted with recruiting, employing, training, managing, and evaluating temporary workers and/or interns to effectively accomplish the organization’s goals and objectives.

• Isolated and diagnosed IT equipment and network problems.

1/2009-8/2009: Legal Assistant (Contract) / JPT Law Firm, Washington, DC

• Contributed to efficient management of office by performing secretarial and administrative duties.

• Accountable for scheduling and maintaining calendars of appointments and meetings, as well as supporting legal staff with drafting documents.

• Conducted client interviews and investigated facts relating to cases by researching laws using Westlaw and LexisNexis.

• Updated and sustained departmental filing, records, reports and other materials considered confidential or technical.

• Accompanied attorney to trials, depositions, closings and administrative hearings.

• Assisted with all aspects of litigation, from prelitigation and research stages through trial.

EDUCATION & CERTIFICATIONS

Certificate in Paralegal Studies (2011) GPA 3.74

Center for Advanced Legal Studies, Houston, TX

BA in Administration of Justice (2010) GPA 3.4

Howard University, Washington, DC

Texas Notary Public – Commission Expires 2/28/2015

References available upon request