Michelle S Williams

959 Della Tobias Avenue ~ P.O. Box 595 ~ Clewiston, Florida 33440

(954) 305 – 0435

iammichellescheron@gmail.com

Objective
Seeking a position that will benefit from my customer service experience, positive interaction skills, strong communication and organizational skills where my 10 years’ experience can improve the customer satisfaction.

Skills & Abilities
Over 10 years’ experience providing skillful customer support. Adept at doing multiple tasks simultaneously and working well under pressure. Over 4 years’ experience assisting attorneys with preparing cases for court hearings and researching legal precedent. Experienced in investigating facts, and preparing legal documents. Proficient in Microsoft Word, Microsoft Excel, Microsoft, PowerPoint and Publisher. Proficient in Lotus Notes. Highly organized. Analytical thinker. Strong written and verbal communication skills.

 
Experience
JEROME GOLDEN CENTER FOR BEHAVIORAL HEALTH, WEST PALM BEACH, FLORIDA
November/2015 – September/2017
Worked closely with the Accounting Manager in maintaining accurate bookkeeping. Process payments for services, balanced spreadsheets, closed monthly receiving records, answered phone inquisitions, assisted other office members with various accounting tasks.
 
LAVAN AND NEIDENBERG, P.A., PLANTATION, FLORIDA
January/2011 – January/2015
Liaison between clients and the Social Security Administration. Managed a hefty caseload of claimants applying for disability benefits. Maintained client records with up to date and accurate information. Assisted clients throughout the disability process handling each person individually based on their status. Made certain that all claims were complete and accurate. Performed a variety of general office duties: filing, faxing, scanning, and mailing. Trained other team members on new policies and procedures. Worked closely with attorneys to improve workflow in order to be more efficient and effective. Handled a high volume of incoming and outgoing calls.

Education
Broward College, Davie, Florida, History with Honors
Graduated with a 3.72 G.P.A.

References
Available upon request.