Michele Harvey

209-250-1834

MicheleHarvey1974@gmail.com

Objective

Experienced clerical and customer service professional with a proven track record in exceeding goals and expectations.  Ability to learn quickly, multi-task, and handle all types of clerical, administrative and customer skills.  Seeking a position to utilize my skills and experience as well as to develop further and grow professionally.

Experience

Walmart Store and Hiring Center   Republic, MO -Turlock,CA                 

May 2011-June 2014   

Customer Service, Cashier                                               

· Assisted Customers with job applications

· Assisted leadership with scheduling interviews and new hires

· Assembling new hire packets for management

· Cashier with cash handling and Customer Service

· On my year end evaluation, my store manager rated my customer service as “second to none.”

Golden Years Insurance                              Billings, MO                         

Sept. 2009- June 2012

Health Insurance Agent, Senior Advisor

· Assisted senior citizens and disabled individuals understand and purchase Medicare supplements                           

· Provided excellent customer service

· Acted as liaison between client and companies

· Administrator for office including producing applications, setting up and keeping files in an orderly system

·Kept log of policies, bookkeeping including deposits and producing commission checks

Southwest Missouri School District           Billings, Republic, MO          

Sept. 2008- Aug. 2009

Substitute Teacher

· Substitute teacher for Grades 1 through 12

· Provided instruction in English, Math and Environmental Science in all grades

· Multi-tasking and organization to follow given lesson plans

· Managed classroom learning and development in teachers absence

· Volunteered in many school functions involving organization of fundraising

Teletech Call Center                                  Springfield, MO                    

Oct. 2008- April 2009       

Insurance Customer Service Rep

· Provided excellent customer service to AARP-U.H.G members during the enrollment period.

· Assisted new members with real time telephone enrollments in a fast paced, high stress environment

· Multiple system experience such as Citrix, Avaya and Kronos computer system

· Worked in a team environment stressing the importance of excellence

Hilmar Times                                              Hilmar, CA.                          

June 2006 – Mar 2008

Newspaper Editor

· Wrote and edited stories for publication

· Generated story ideas

· Assigned stories to freelancer writer

· Coordinated advertising and subscriptions

· Attended town meetings as necessary to gather information

· Researched to provide information for articles as needed

·Collaborated with citizens, businesses and local government to ensure dissemination of vital news

V.I.F.  Insurance                                          Turlock, CA.                          

June 1999- May 2005

Office Manager-Customer Service Manager

· Managed office duties daily

· Prepared and delivered daily bank deposits

· Payroll preparation and quarterly tax deposits

· Interviewed and hired new employees

· Wrote customer service training manual used in all five offices 

· Assisted customers with new and existing insurance policies

· Provided excellent customer service in a fast paced, stressful environment

· Acted as a liaison between customers and insurance companies for claims

 Space in the Shade Mobile Home Park      Waterford, CA                       

 July 1988 – Oct. 1991

 On-Site Manager / District Park Manager     

· Collected monthly rents and made monthly deposits

· Tracked rent payments and kept books for park

· Issued late notices and eviction notices

· Issued all warnings on maintenance upkeep and rule violations

· Processed applications for new residents including credit check and back ground checks

· Wrote and posted advertisements for vacant spaces

· Interviewed potential tenants

· Attained quotes for maintenance and repairs, oversaw all maintenance and repairs

· Kept log of maintenance and repairs

· Wrote and bound training and procedure manual for all managers in the company

· Promoted to district manager of four mobile home parks in the Valley

Skills

Excellent phone and customer service skills

Microsoft Word

Micrsoft Excel  

Microsoft Outlook                 

Experience with office equipment              

10-Key Data Entry

Front Office duties                                    

Editor and Writing 

Multi-Phone Lines                                     

Insurance

Cash Handling                    

Technical Writing                                       

Human resources

Education

C.S.U. Stanislaus University Turlock, CA. – Liberal Studies with a concentration in Sociology – 90 units earned (Transcript available on request)

Health and Accident Insurance License, Missouri state

 References available on request