Michael J. Mann
Mobile: 713-289-4331
michaelmann@flash.net

SET EM FREE BAIL BONDS Houston, Texas 1/2017 to Present
Excellent customer service skills with ability to multi-task. Ability to handle high volume calls, and interact with customers communicating in an effective and professional manner, while maintaining a positive and enthusiastic demeanor.

ABC BONDING COMPANY Richmond, Texas
ABC BONDING COMPANY Houston, Texas 8/2015 to 12/2016
1995 to 8/2015
Bonding Agent
Customer Responsibilities
• Due to the emotional nature of the customer’s needs, used effective listening and critical thinking skills when interviewing clients to determine bond ability
• Used professional communication skills to ascertain character and financial status to determine eligibility for bond applications and to verify indemnity
• Provided a high degree of confidentiality/discretion and independent judgment

Office Responsibilities
• Established and maintained effective relationships with Courts and Sheriff Departments
• Kept the owner informed by reviewing and analyzing bonds; and providing/gathering information on defendants
• Maintained office services by organizing office operations and procedures; assigning and monitoring clerical functions
• Maintained professional and technical knowledge by attending training classes; and establishing personal networks
• Assessed the defendant’s and co-signer’s qualifications for bond by reviewing the bond applications and verifying indemnity
• Investigated the background of the defendant to determine flight risk, or likelihood to appear in court
• Worked with Sheriff Departments and Courts on bond forfeitures

Basic MS Office

Notary – State of Texas