Mellitta Benning
Customer Service/ Administrative Professional
Maricopa, AZ 85139
mellitta_benning@yahoo.com – 520-350-6560

• More than 7 years’ successful experience in customer service
• By maintaining working relationships with guest internal and external
( received multiple letters from guest )
• Excellent working knowledge using both RG and CMS systems; E-Term, Microsoft Word, Microsoft Power
Point, Excel.
• Ability to train, motivates, and supervises customer service employees.
• Strong leadership skills and a great team player always encouraging others to do and be better
• Excellent problem solving and time management skills
Synopsis of Achievements
• Successful completion of the Super-Lap
• Received multiple recognitions internal and external
• Created outline for time management skills for SBC
• Role Model for yearly, which includes top box for following policies and procedures, team player, takes
ownership etc
Authorized to work in the US for any employer

WORK EXPERIENCE
Senior Executive Casino Host
Harrah’s AK-Chin Casino – Maricopa, AZ – March 2014 to Present
Act as a player representative-LMS, RTCM, EMS, Passport, Smart etc
• To consistently build guest into high level players
• Maintain a high level of confidentiality with all files, records and sensitive data
• Analyze guest accounts in-regards to comps and event invites
• Work independently as well as in a team
Harrah’s AK-Chin Casino, Maricopa, AZ
SSR1/SSR2
• Dispatcher- Run Casino floor and maintain target 80 scores
• Quickly and effectively solve customer challenges and disputes.
• Balance Main Bank
• Verify employee banks, CMS, E-Term system
• Adheres to regulatory, company policies and procedures through Federal and State laws
• Administrative work
2011- 2014
Casino Cage Cashier/ NRT
Harrah’s AK-Chin Casino – Maricopa, AZ – 2007 to 2011
Verify:.Certegy check cashing, Credit Card Advances, SDS Tickets, Counting chips & NRT Machines

EDUCATION
Business
Mesa Community College – Mesa, AZ
2010 to Present