Career Objective:
My goal is to join a reputable organization where my competencies & experience are further enhanced. Throughout my years of experience, I have efficiently & professionally assisted organization leaders.

Work Experience
Feb 2006 – June 2016            Assistant Executive Vice President / Account Manager

Career Development and Consultations Academy (CDC Academy)

Duties and Responsibilities:

·         Data Analyst

o    USAID projects: Handling all qualitative & quantitative analysis, data evaluation as well as preparing statistical & graphical diagrams for final reports of the project.

o    Training Needs Assessment (TNA) consultancies. Responsibility includes data collection, data analysis, data evaluation as well as preparing statistical & graphical diagrams for final reports.

o    CDC Academy internal system. Responsibility includes data analysis & evaluation. Preparing statistical & graphical diagrams for the overall training courses conducted in the organization.

o    Providing the CDC senior management committee with an annual overview report and a three year report of organization status.

·         Database Manager

o    Establishing & Updating the CDC Academy client data base and mailing list

o    Establishing and maintaining an Instructor Remuneration system in CDC Academy.

·         Team member

o    Human Resource consultancies: Responsibility includes screening / filtering CVs & interviewing potential candidates

·         Quality Assurance

o    Ensuring internal policies & procedures are implemented according to the CDC Academy Quality Management System in conformance with ISO 9001

o    Preparing & communicating instructions & directives regarding changes & clarification of policies

o    Recommending changes in operational policies & procedures for approval by the Executive Vice President (EVP)

o    Proof reading all external documentation and ensuring quality of presented work.

·         Links Coordinator, Responsibility includes:

o    Responding to Requests for Proposals (RFPs), for governmental ministries & international entities

o    Regularly communicating the CDC Academy Training Program Schedule to clients via email /direct mail / fax

o    Uploading company training catalogues and updates on the website.

o    Assisting in pricing training courses for local market

·         Account Manager, IMC project. Responsibility includes

o    Handling client inquiries regarding training courses funded by Industrial Modernisation Center (IMC).

o    Liaising between IMC & CDC Academy regarding individual, group and in-house training.

o    Organizing in-house training programs for clients based upon their requirements (scheduling training, certificates, daily & final evaluations, etc)

o    Preparing and updating IMC calendar of training annually.

o    Ensuring & monitoring compilation of training daily & final evaluations, applications & IDs

o    Approval of endorsed letters of commitments and proof of payment from clients.

o    Assisting clients in the preparation of their annual / monthly training plans.

o    Proof reading all external documentation and invoices to ensure quality of presented work to IMC.

Aug 2004 – Jan 2006             Assistant Managing Director

The British School in Cairo (BSC)

Duties and Responsibilities:

·         Acting on behalf of the Principal and / or Quality Assurance Manager in case of their absence

·         Span of supervision includes secretaries and receptionists

·         Coordinating between the student affairs, human resources and financial affairs departments

·         Handling all new enrollments to the school

·         Preparing agendas / taking minutes of meetings and workshops / preparing reports

·         Controlling class lists’ and timetables’ issuance

·         Preparing and issuing all school memorandums (external & internal) and correspondence

·         Organizing field trips for students of all ages

·         Establishing a database for the school staff and students

·         Establishing a manual and electronic filing system for the school and maintaining it

·         Responsible for school’s petty cash and medical reimbursements

Jul 1999 – Jul 2004    Management and Administrative Assistant

Friends of Environment and Development Association (FEDA)

A subsidiary of Sustainable Development Program in Egypt (SDP / UNDP)

Duties and Responsibilities:

·         Preparing agendas & taking minutes of meetings / scheduling appointments&/or meetings

·         Drafting correspondence / preparing monthly and quarterly reports

·         Organizing large scale conferences / Arranging field trips for board members and staff

·         Booking hotels & all means of transportation

·         Screening and transferring phone calls

·         Handling mail, email, faxes and office supplies

·         Establishing a filing system and responsible for maintaining it

·         Assisting in human resources department (arranging employees’ annual holidays / screening & recruitment / monitoring office boy and messenger)

Competencies & Personal Traits:
Professionalism, Planning and Organizing

·         Ability to plan, develop and coordinate;

·         Motivated by professional rather than personal concerns;

·         Persistent when faced with difficult problems or challenges;

·         Very good analytical, communication and drafting skills.

·         Effective organizational skills and ability to prioritize own work.

·         Efficient and reliable in meeting commitments and strict deadlines.

Communication and Operational Effectiveness

·         Strong interpersonal skills; ability to establish and maintain effective working relations in a multicultural environment with sensitivity and respect for diversity.

·         Ability to write in a clear and concise manner and to communicate effectively orally. Ability to explain and defend decisions.

·         Ability to identify clients’ needs and provide appropriate solutions; ability to establish and maintain productive partnerships with clients.

Management and Leadership

·         Consistently approaches work with energy and a positive, constructive attitude

·         Demonstrates openness to change and ability to manage complexities

·         Ability to work effectively individually, in a team, and across teams

Personal Traits

·         Excellent interpersonal, communication and negotiating skills to facilitate the coordination and participation of various collaborators

·         Initiative and innovative / Cross-cultural sensitivity

·         Ability to establish and maintain effective working relationships

·         Ability to take responsibility for a distinct area of work and be an active team member

Community Service & Social Work
·         Head of Sunday School departments (kindergarten, primary & preparatory), Virgin Mary Church, Zamalek (preparing curriculums, evaluating teachers, correcting plan books, handling budgets, etc) since 1995

·         Leading and organizing children camps and conferences, ages 5 – 15 yrs

·         Teaching Sunday School classes, ages 3-15 yrs

Career Development & Training Workshops:
“What’s Next in Marketing” by Philip Kotler, March 2009

“Ensuring Client Satisfaction”, by CDC Academy June 2009

Computer Knowledge:
• MS Office applications (Access, Excel, Outlook, Power Point, Word)

• Perfect use of the Internet & Outlook Express email program

• Adobe Photoshop, Adobe Reader, Quick Time & Real players

• Scanning, editing and printing

• Typing speed (English and Arabic) (80 wpm)

• Hardware maintenance

Education:
BSc of Accounting, 1999 Faculty of Commerce and Business Administration, Helwan University, English Section, Major: Accounting

Summer Training:
August 98 Systems & Organizations dept., Arab Bank Duties: data entry, writing letters, filing, photocopying

August 97 Dealing Room, Arab Bank Duties: coding applications, computer data entry, filing, photocopying

July 97 Letters of Credit dept., Nile Bank Duties: preparing and handling dept. paper work, bookkeeping, sending faxes & telex, filing

Languages:
Read                Write                Understand

Arabic                         Native              Native              Native

English            Near Native     Near Native     Near Native

French             Good               Good               Good

Personal Information:
Birth Date : June 6th, 1976

Marital Status : Single

Nationality : Egyptian