Marisol Vazquez
Po Box 1106.| Stroudsburg, Pennsylvania, 18360
mv7546@live.esu.edu| (570) 350-6890

Motivated, Driven, and Hardworking Bilingual Individual who loves diversity and interested in Sales (Management), Healthcare, Civil/Social Services, and law enforcement; looking for a new way to make a difference.

East Stroudsburg University of Pennsylvania December.2013
Bachelor of Science, Criminal Justice
Minor: Psychology

Monroe County Court of Common Pleas Stroudsburg, Pa October.2015-To Present
Administrative Assistant-court-Full Time
Provides direct advanced administrative support and clerical assistance to court officials, county officials, county commissioners, other elected officials, users of court services, and outside agencies that have relationships with various court departments.
Types, drafts and prepares various correspondence to include letters, memorandums, legal information, reports and other documents; reviews information for accuracy and completeness; makes corrections and/or additions as needed; maintains copies for departmental files and future reference.
Arranges and schedules appointments and meetings for court officials and court-related departmental staff, as required; types agenda for meetings; ensures all individuals are aware of meeting dates and times; notifies meeting participants of cancellations and/or changes in meeting and dates.
Serves as Liaison between court officials, administrators, and other departments, employees, and agencies; provides direction and assistance with complaints and requests for information; answers questions, resolves problems, and provides assistance as necessary; pulls files, records and provides documentation where appropriate.
Completes various state and federal types of reports, as required, proofs for accuracy, obtains proper approvals and signatures and ensures timely submission as required by statutes or regulation.

Aerotek (Maximus) |Pittston, Pa December.2014-October.2015
Appeals Worker (General Clerk III)-Full Time
Reviews the files of appeals through the ACA and healthcare website
Produce and maintain data reports and alerts inconsistencies or issues
Interpret, Select, or Code items to be entered from a variety of document sources and verify data entries for accuracy and completeness
Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
Talking to appellants, involving the marketplace when needed, listening and taking detailed notes on all conversation

Walmart (Store)| East Stroudsburg, PA
Customer Service Manager-Part-time July.2015-To Present
Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible.
Investigate customer’s problems to find solutions and communicate with customers via phone, email, or letter
Keep abreast of new company products and services.
Issue refunds to customers and oversee product exchanges/returns.
Work with management on customer service initiatives in order to identify areas of improvement.
Walmart Vision Center| East Stroudsburg, PA September 2011-July 2015
Optician
Process financial transactions such as cash, credit, check, and debit purchases
Provide excellent customer service by informing patients in eye healthcare, products and promotions
Prescreen customers by using optical machinery (lens meter, Glaucoma Tester, and Vision Field
Maintain Secretarial responsibilities which include: faxing, copying, transferring documents, and verifying insurances (authorizing, confirming, and claiming).
Adjust, Repair, and Order client eyewear based on prescriptions

Walmart (Store)| East Stroudsburg, PA February 2010- December.2014
Cashier/ Customer Service/Sales Floor Associate
Multitasked in a fast paced environment and processed cash transactions
Performed different tasks in eight different departments throughout the store
Stocked, Binned, Audit ,and Zoned merchandise; processed checks, money grams, and money orders
Assisted new employees in training and mentoring into several different areas and adaptation
Developed excellent communication skills with customers in products and several ideas in providing safety and satisfactory manner.

Stroud Regional Area Police Department |East Stroudsburg, PA October 2013- November 2013
Intern

Interacted with the Patrol men during the ride along by asking questions about their duties and the important steps taken in crime prevention.
Investigated cases through warrants, citations, or previous record, while the patrolmen/court liaison spoke with defendants in regards to their charges
Reviewed each case that was conducted during trial after the cases were either dismissed or still in progress with the court liaison.

Magisterial Court Honorable Judge Higgins |East Stroudsburg, PA September 2013-November 2013
Intern
Reviewed different cases with Judge Higgins after they were either dismissed or still in progress
Assisted the secretaries with filing, reorganizing, and notifying the scheduling of court dates to the individual.
Observed every interaction that went along with each case taken in a jurisdictional regulation.

Church of Saint Matthews, Member
AWSOM(Animal Shelter) Active Follower, and Donor
ESU The University Dance Company, Participant
Support Our Soldiers, Donor
Boys and Girls Scouts, Donor

East Stroudsburg University French Club 2012-2013
Member

East Stroudsburg University Drama Club 2012-2013
Member