Lucy Maina
317  – 00100

Residence – Nairobi
Tel:+254710959224  paulinjohnsons@aol.com

                                                                                         CAREER PROFILE

I am an energetic and motivating leader with proven ability to effectively manage both personnel and projects. A Self-starter and a strong independent worker. I have gained a lot of experience for 6years in software development, networking, technician, and data analyst. I have gained experience in project and business management. I have also gained five year experience on online academic writing and 6 years in customer service. I am a smart and ambitious person and am always open to new ideas and learn more. Highly adaptable to ever changing circumstances. Key member in any team developing and executing strategic business plans

CAREER OBJECTIVE
 

I am submitting my resumes for consideration for a position in your company. I am interested in a position in one of the vacancies in the company. I believe I will prove to be a valuable asset to the team and add contribution to the team and company. .

Accomplishments

 Integrally involved in seamless migration of 1,000-plus users from various local servers onto DCS corporate UNIX servers in aggressive one-month timeframe.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
I spearheaded the development and installation of a Procurement & Stores System for the County council of Kirinyaga.
Administrative and recovery Software for Paulex Consultants Co.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Skills

§  Proven track record of planning, organizing and executing

§  Proven ability to work with a team and assume a role of a team leader

§  Ability to translate complex information into strong, easily delivered messages, including the ability to influence, inspire confidence and build trust at all levels

§  Proven ability to manage complex matters in a transparent and inclusive fashion 

§  Ability to integrate non technical risks in into business and project planning as required

§  Build and maitain a network of local stakeholders and informed parties

§  Excellent written and verbal communications skills

                                                                                                                                                                                          Continues…

PROFESSIONAL EXPERIENCE

Paulex Consultant (Manager) December 2010 to May 2015

Program Manager – Managed and analyzed data that tracked
Manages assignments for installations, conversions and upgrades, and develops implementation plans that ensure minimal impact on end users.
Identifies opportunities to support manual processes and provides cost-benefit analysis of automated solutions.
Collaborates on needs analysis for customer service, upgrades or changes to systems. Recommends cost-effective hardware/software solutions.
Hires, trains and manages assigned staff.
representing the client’s or organization’s interests
providing advice on the management of projects
organizing the various professional people working on a project
carrying out risk assessment
making sure that all the aims of the project are met
making sure the quality standards are met
using IT systems to keep track of people and progress
recruiting specialists and sub-contractors
monitoring sub-contractors to ensure guidelines are maintained
overseeing the accounting, costing and billing
 
Telcom Kenya from Feb 2004- Sept 2010

Online customer service
Call centre representative
Offering technical help to the customer
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed.
 
 

Kirinyaga County Council – (Feb 2000- Jan 2004) IT Manager

§  Monitor and analyze metrics in order to implement optimization strategies and capacity planning.
§  Development of disaster recovery plans for medium sized companies along with detailed technical documentation for server specific hardware and software.
§  Evaluates, selects and applies proven techniques, procedures and criteria in making enhancements and modifications to the corporate network infrastructure including network, server related hardware and software.
§  Develops criteria for evaluation and selection of vendor hardware and software.
§  Leads specialized projects and coordinates with other groups as required.
§  Maintain technical expertise of the data communications, network operations, hardware and software supporting corporate networks, servers and desktop systems.
 
 

TECHNICAL EXPERIENCE

Language VB, HTML, Oracle, 
§  Linux and VMware
§  Experience with Cybersecurity scanning and compliance tools including Security Center, Nessus, and SCC.
 Platforms: Windows xp /98/95,2000,NT, Red hat Linux (9.0, ES, WS)
Concepts: networking, operating systems ,Project management
 

                EDUCATION AND TRAINING

PhD program – in Strategic Management , Kenyatta university

Masters –Computer intelligence, Mt Kenya university

Msc- Business Management- Kenyatta University

Bsc – Business Information Technology, Kenya Methodist University

BA- Communication and Conflict resolution- Kenyatta university

Certificate- Communication

Kasneb- ICT 1& 2, Hossanah Institute

CISCO- CCNA 1-4, Kenyatta University

Secondary Education- KCSE Certificate- Mary Immaculate High School