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Lorraine Mwima

Virtual support Specialist

  • Profile Created:
  • 2 weeks ago

Candidate Description

Highly organized and tech-savvy Virtual Assistant with a background in administrative support, client relations, and remote operations across banking, recruitment, and project-based roles. Adept at calendar and inbox management, document preparation, customer communication, and maintaining accurate records. Proven ability to work independently in fast-paced environments while delivering top-tier virtual support. Seeking to bring a proactive and detail-oriented mindset to a dynamic remote team.

Education

Experience

  • Kenya Commercial Bank (KCB) 2023 - Present

    Virtual Support Specialist – Fraud & Dispute Team

    - Provided remote support for dispute case documentation and cardholder communications across Visa, Mastercard, and Union Pay networks. - Maintained organized digital records, prepared reports, and coordinated follow-ups with cross-functional teams. - Handled confidential client data in line with compliance requirements

  • AWB HR Consultancy, Kenya / UAE / Germany 2021 - 2023

    Virtual Admin & Recruitment Assistant

    - Managed scheduling, candidate correspondence, and visa documentation for international placements. - Maintained records of recruitment activities and coordinated with clients and candidates remotely.

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