Lori Arnold 678-525-8652 loriarnold0425@gmail.com

Professional Profile
Results oriented, high energy, hands on professional with a successful record of managing immediate needs and building strong customer relationships. Experience in Office Management, Customer Service, Billing, Non-Profit Management and Event Planning.

Professional Experience

Fain & Tripp

Media Coordinator April 2015-Nov 2015

Managed billing and claims filing process for Yamaha advertising. Generated monthly billing reports and handled any customer billing inquiries or issues. Assisted Buyers with placing ads, including writing scripts, making client calls and, other administrative tasks as needed.

Manna Treatment & Counseling/Manna Scholarship Fund

Office Manager/Executive Assistant Jan 2013-June 2015

Provided coordination and excellent customer service in multiple roles as Office Manager of a busy Counseling office as well as Executive Assistant of a non-profit company. As Office Manager, successfully managed the patients of 10 therapists, including scheduling appointments, taking payments, and insurance billing. In addition, timely completion of payroll, tax payments and bill payments in Quickbooks, as well as, maintaining the website, social media and marketing of the practice and non-profit. As Executive Assistant, attended Board Meetings and kept meeting minutes, as well as attended and managed fundraising events.

RFPD, Inc

Administrative Director Feb 2011-Mar 2013

Focal point for all non-profit correspondence. Managed donor database and led monthly Board of Director conference calls with members all around the globe. Assisted in the planning and coordination of the yearly Rotary International Convention, including manning the RFPD Booth, planning meetings and other functions at the convention. Edited and produced the quarterly newsletter, “Fragile Earth”. Managed all accounting and payroll, grant applications, website maintenance and social media.

Georgia Bureau of Investigation

Crime Lab Scientist Sept 2007-Feb 2011

Co-led a DNA lab for processing and analyzing DNA samples from all state convicted felons. Instrumental in reducing the very large backlog of cases to zero within 6 months. Supervised Lab Technicians and provided general direction of maintaining DNA lab operations. Assisted in the training of new Scientists. Maintained equipment and provided assistance in troubleshooting as needed.
IBM

Resource Deployment Manager Feb 1997-June 2007

Managed and deployed a nationwide team of 75+ individuals. Coordinated and reported skills, forecast, utilization and training of each team member. Created monthly reports on trends and utilization. Teamed with management on skills gaps and hiring plans. Served as the focal point for sales and provided presales assistance and guidance on services offered.

Professional Skills

MS Outlook, MS Excel, MS Word, MS Publisher, Medisoft, ICD-9, Quickbooks, Basic Accounting, Typing 60+wpm

Education/Training

University of Georgia- BS in Biology, 1996 AED and CPR Trained
Gwinnett County Notary