
Lisa Taylor
Customer service professional
- Profile Created:
- 5 years ago
Candidate Description
PROFESSIONAL SUMMARY
Talented Licensed Practical Nurse bringing 10+ years’ experience in healthcare. Customer service oriented, proficient in using computers and software programs including Word with 30+ wpm typing. Experienced in electronic clinical records, email and internet research.
Self starter who prioritizes and organizes work to meet deadlines while working independently. Easily adapts to changing environments.
WORK HISTORY
Apr 2016 – Current
PORTOLA, CA
Home Health Care Nurse / Michael Taylor
· Reviewed patient history to verify conditions and current medications
· Supported personal care needs
· Carried out Physician ordered treatments (dressing changes, nebulizer treatment, medication management)
· Provide one on one care
· Monitored 5 clients progress to report necessary changes
· Worked to improve patient outlook and daily living through compassionate care
Jun 2011 – Jul 2018
PORTOLA, CA
Manager / Sharon’s Cafe
· Executed new training initiative to improve skills and develop leaders from within
· Led employee performance reviews and discussed improvement strategies with each team member
· Trained 15+ new employees to maximize team performance and achieve daily performance objectives
· Managed day-to-day operations, including supervision and assignment delegation for 20 member team
· Communicated and coordinated with multiple departments to achieve top results
· Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
May 2015 – Nov 2017
Portola, CA
LVN Floor Nurse / Eastern Plumas Health Care
· Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed
· Utilized computerized Resource and Patient Management System and Electronic Health Record (EHR) system
· Worked with RN to evaluate intervention outcomes and make needed adjustments to care plans
· Charted changes in patient conditions and discussed concerns with supervising healthcare provider
· Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer’s
· Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies
· Administered medications and therapies in accordance with physicians orders to 25+ patients
· Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures
Mar 2008 – Mar 2011
Reno, NV
Mental Health Technician / West Hills Hospital
· Documented patient interactions in compliance with HIPAA requirements
· Supported patients by identifying and addressing mental health challenges
· Verified patient health history and contact information for chart accuracy
· Provided excellent service to patients through personable communication
· Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
· Effectively managed daily charting for 20+ patients
· Communicated with clients and families in professional and respectful manner, effectively building lasting relationships
Apr 2006 – Mar 2008
Quincy, CA
Certified Nursing Assistant / Country Villa
· Responded to patient alarms and needs-assessment requests to identify course of treatment
· Exhibited compassionate care and communication regarding issues surrounding death and dying
· Fostered relationships with 20+ patients, caregivers and healthcare teams to achieve individual care plan targets
· Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
· Consulted with nurses to develop patient care plans and evaluate treatment options
· Documented activities and recorded information in EMR system
· Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
SKILLS
· Educating families
· Empathetic and compassionate
· Staff direction and task delegation
· Licensed Practical Nurse
· Counting narcotics
· Documenting incidents
· Psychotropic medication knowledge
· Electronic charting
· Medical terminology knowledge
· Multi-tasking and prioritization
· Healthcare platforms
· Tracking symptoms
EDUCATION
Jun 2011
Quincy, CA
LVN Graduate in Nursing
Feather River College