LaZerek Clarke

9316 S Parnell Ave Chicago, IL 60620
T: 7737272598   E: lazerekclarke@ymail.com
 
To obtain a position that will allow me to showcase my skill sets as well as grow and develop my skills to further my professional portfolio.  

 
 
Enterprise Holding                                                                                                                        Aug 2015 –  Present
Reservation Sales Agent- Worked in a home base demanding customer service atmosphere. Assisted customers with finding the best solution for their rental car needs. Assisted customers with managing their online accounts and educating customers on the process of car rentals while upselling and promoting our rewards programs.

Teletech Holding                                                                                                          September 2012- Apr.  2015
Customer Service Agent- Home based demanding customer service job, that allowed me to handle inbound calls and assist customers with their accounts, transactions, setup service calls, and assisted with the setup of their online accounts. I also assisting customers with processing there billing and collection of payments for plans and memberships.

Smoking Tips                                                                                                                          January 2010- July 2012
Morning Manager, opened the restaurant for the start of the business day, set daily goals for the morning team I had working with me, took stock and inventory and handled payroll of the restaurant.

Macys                                                                                                                               August 2009- January 2010
·         Assisted customers find the garment they were looking for
·         Assisted customer with check out
·         Assisted with team to accomplish store displays and upkeep of merchandise
 
DeVry University BA Degree                                                                                                        July 2013 – Present
Computer Engineering Major

·         Gain the skills you need through our rigorous, ETAC of ABET-accredited* onsite program

·         Get hands-on experience bringing software and circuit hardware together

·         Design, build, and troubleshoot electronic circuits by hand, leveraging capacitors, resistors, inductors, transistors and wiring

Everest College    BA Degree                                                                                               Aug 2011 – May 2013
Business Management and Accounting

The Bachelor of Business Degree provides a broad knowledge of the practical areas of business rather than specialization in a specific discipline. The program provides hands-on computer training, accounting skills and a solid business background
 
Typing abilities: 45 WPM

3 Years of Retail Customer Service Experience, 5+ Years of phone based customer service experience.

Advanced knowledge with working with different OS platforms.

Numerous years of customer service experience

Microsoft Office proficiency:  Words, Outlook, Excel, Power Point

Adobe proficiency: Photoshop, Flash, Dreamweaver

Work Platforms: Avaya, Adobe Presenter, Work booth, USCC, Web station