48 Highland View Lane

Lincoln, AL  35096

 
(256) 453-4516

newbamagal@gmail.com
 
 
Kristen L. Smith
Education
1990                             Robert Morris College                   Springfield, IL

Computerized Business Systems with an emphasis on Accounting

Summary of Qualifications

Word Perfect, Microsoft Office, Dictaphone, Quick Books, Tiger Medical Software, Excel, Legal Files Software, Typing 83 wpm – Excellent communication and customer relation skills.

Work Experience

2015                             Steve Morris Law        Jacksonville, AL

Legal Secretary

•   Preparation of Wills, Deeds, Guardianships and other legal documents.
•   Preparation and gathering of information for filings of Chapter 7 bankruptcy.
•   Accounts Receivable
•   Meeting with clients, exhibiting appropriate concern, sensitivity, and privacy.
•   Office Management

2014                             Kelly Services        Oxford, AL

Administrative Assistant

•   Preparation of Expense Reports
•   Data Entry for Web Contact Outside Sales
•   Preparation of Correspondence and Shipping for Materials
•   Dictation/Transcription
•   Office Management

2012-2014                     Emrick Insurance & Marketing      Griggsville, IL 

Administrative Assistant

•  Review Medicare supplement applications for accuracy and submit to various insurance companies, track      applications after submission to verify receipt, all is in good order, and approval or denial status.
•  Type commission renewal statements, save to the computer, and mail out.
•  With regards to marketing, helped prepare mass mailings using commercial size printer and cutter, print pre-sorted First Class mail envelopes, and various sizes of color marketing material, prepare bound books for seminars and workshops.
• Answer telephone and direct calls, as well as various typical office duties. 

2009-2012                    Kanoski & Associates                    Springfield, IL 

Legal Assistant

• Assist clients with needs, both in person and over the phone/via email in a detailed, confidential nature.
• Correspond with opposing council and Workers Compensation insurance companies to resolve client concerns and ensure benefit payment.
• Prepare and file Adjustment of Claim forms with Illinois Workers’ Compensation Commission, as well as Notice of Motion and Order, Request for Hearing and 19b Emergency Petition for Relief documents with the Illinois Workers’ Compensation Commission.
• Coordinate the scheduling of depositions with physicians, opposing council and transcription firms.
• Calculate medical expenses with appropriate PPO and fee schedule discounts.
• Prepare exhibits for court dates.

2008-2009                   CQuest America, Inc.                   Springfield, IL 

Claims Processor II

• Contact various insurance companies to verify insurance benefits for children enrolled in the Early Intervention Program of Illinois while working closely with Child and Family Connections offices to see that verifications are done timely and all information needed is obtained.
• Determine appropriate action when claims are missing information needed for adjudication, correspond with staff, providers and state agencies using a variety of verbal and written communication methods.
• Maintain a working knowledge of various health insurance products such as PPO, HMO, POS, etc.
• Issue waivers and exemptions so claims will be processed and paid.

2007-2008                   Central Illinois Security, Inc.          Springfield, IL 

Administrative Assistant/Personal Assistant

• Assist with payroll, monthly invoicing and billing through Quick Books, answer billing questions, and contact past due account holders for account resolution, as well as applying monies received to QuickBooks and generating deposit.
• Assist Central Station with alarms, dispatching and general duties.
• Order supplies when necessary, receive stock and orders, verify orders are correct and complete.  

2005-2007                   American Home Patient, Inc.      Springfield, IL

Accounts Receivable/Medicare Biller

• Research claims to assure they are filed to Medicare correctly.
• Update claims with proper modifiers or requested information for resubmission to Medicare.
• Post money received from insurance companies and patients to the proper account, research and process refunds to patients and insurance companies, and work reports to track “open credits” and correct them.
• Week and month-end balancing of money received versus money posted.

2003-2005                   Orthopedic Center of Illinois         Springfield, IL

Patient Accounts/Receptionist

• Verify patient information upon arrival to the office, prepare patient charts, interact with the public both by phone and in person to help resolve issues.
• Schedule MRI and office visit appointments for various physicians and obtain information needed prior to appointment.
• Input medical and MRI claims in computer utilizing Tiger software, investigate claim transmission errors by correcting information, contact insurance companies utilizing information from the actual chart and the computer system, and resubmitting the claim to the insurance company.

2000-2002                  IL House of Representatives         Springfield, IL

Legislative Secretary

• Provide assistance to constituents in problem resolution, both over the phone and in person.
• Assist Representatives and House staff with correspondence, public relations, and press issues while maintaining a certain level of confidentiality.

1996-1999                      Blue Cross/Blue Shield                 Jacksonville, IL

Claims Processor/Customer Service

• Take incoming subscriber and provider inquiries by phone and mail, answer benefit questions, explain claim status and adjudication of claims.
• Assist with any other customer or provider needs.

 
REFERENCES: 

Michael Brown, Martin Engineering, Jacksonville, AL  (770) 331-8552

Kathy A. Olivero, Attorney at Law, Springfield, IL  (217) 523-7742 

Debbie Krohe, HR, Kanoski & Associates (217) 527-2506 

Allen Davis, VP Operations, Pryor Giggey Co., Anniston, AL  (256) 237-3373 

Brenda Kennedy, HR, Emrick Insurance, Griggsville, IL (217) 833-2741