Kellye S. Quinn

Mobile Phone: 281 761 5891

E-mail: kellye.simone@gmail.com

1534a Candytuft St Houston, TX 77038

Objective: To obtain a challenging position that allows me to utilize Human Resource Management and administrative capabilities, offer potential growth, and perform in an environment that permits maximization of my skills within a company.

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Summary of Qualifications:

Literate in Microsoft programs (Word, PowerPoint etc.) with over five years of customer service experience. Three years of Data Entry/Clerical experience. Possess excellent communication and inter- personal skills. Perform effectively despite sudden deadlines and changing priorities. Proven ability to identify, analyze, and solve problems. Highly reliable self-starter; can be counted on to complete assignments. Proven competence in working with others in a team effort. Quick learner, eager to further my Administrative Support knowledge and skills. Meticulous worker; attentive to quality and detail. Able and willing to assist co-worker, supervisors, and clients in a cooperative manner. Committed to providing total quality work. Dependable employee with common and a variety of skills.

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Work Experience:

October 2015- Current                 World Duty Free Group                                          Houston, TX

                                                Human Resource Assistant

Assists with recruitment and interview process.
Assists with processing of new hires and terminations
Responsible for travel arrangements and events including reserving facilities at local hotels and expenses reimbursements.
Advise on and prepare job descriptions, handbooks, and employment policies.
Ensure accuracy of employee paperwork and records.
Updates HR spreadsheet with employee change requests and processes paperwork
Assists with the preparation of the performance review forms.
Assists with various research projects and/or special projects.
Schedules meetings as requested.
Manage filing, photocopy, fax and performs other clerical functions.
Assist in the development and implementation of personnel policies and procedures.
Administer various human resources plans and procedures for clients.
Advise on such topics as compensation, performance management, employee engagement and retention, onboarding, employee discipline and terminations, wage and hour, paid time off, and all local, state, and federal laws.
Participate in conducting investigations of employee relations issues including, without limitation, harassment, discrimination and ethics.
Performs other duties as assigned.
 

April 2012- March 2015                      Corestaff Services @ United Airlines              Houston, TX

                                                Customer Care Assistant (contract)

Customer Care Dept.

·         Train, explain tasks, and assist in the solution of problems.

·         Receive customers’ requests by email, analyze requests, provide information requested or ascertain who best can provide the information, and route the request to the proper person.

·         Analyze transactions, correct records, and adjust errors.

·         Search Company records under zip code, name, and account number, etc., using EZ Care software.

·         Maintain liaison with other departments for order completion.

·         Perform other allied duties as assigned by supervisor.

Revenue Accounting- Payable Audit

·         Data Entry of all applicable Payable Audit documents into the Pasco/RASCAL and SIS (Simplified Interline Settlement) systems.

·         Assist with various other Payable Audit duties such as batch processing of reject/rebill memo slips to outgoing billing.

·         Assuring accurate validation of incoming billings to support the Payable Audit process.

·         Accurate Pasco/RASCAL data entry of carrier details for all down-line processes. Continually learning various facets of billing.

·         Collected customer feedback and made process changes to exceed customer satisfaction goals.

·         Provided accurate and appropriate information in response to customer inquiries.

·         Addressed customer service inquiries in a timely and accurate fashion.

·         Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Provided cross training to a number of staff members.

February 2012- April 2012               NCO Group                                                        Humble, TX

                                                Call Center Representative

·         Answer all Inbound calls

·         Process orders for Pizza Hut

·         Utilize computer software to process customer orders and information

·         Provide each customer with the proper customer service.

September 2011- February 2012            Spherion Staffing @ Aon Hewitt                  The Woodlands, TX

                                                Client Service Associate (contract)

·         Perform benefit calculations

·         Pension Benefit Ongoing Administration 

·         Respond to member/participant calls and facilitates requests 

·         Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients 

·         Assist in the collection of data 

·         Maintain client databases and benefit calculation log 

·         Assist in collection of data for client billings 

·         Responsible for quality control of the client’s pension calculation system –Analyze plan provisions 

·         Coordinate monthly pension payments with trustee 

·         Consult with employee on pension plan provisions and payment elections 

·         Consult with client on special projects such as nonstandard benefit calculations, benefit statements, changes to requirements, special programs or other administrative requests 

·         Maintain current knowledge of client specific plan provisions 

·         Broaden knowledge of defined benefit administration rules 

·         Ensure that measures established jointly by HA/client are met 

·         Calculation turnaround 

·         Phone call returns 

·         Benefit payment entry 

·         Familiarity of client contract and the ability to recognize out-of-scope work 

·         Assist in creating project timelines and ensure that deadlines are met

Skills:

·          Type 65 wpm; 16250 keystrokes per hour.

·         6+ years of work in a customer service environment; face-to-face interaction.

·         Avid learner with superior written and verbal communication skills.

·         Ability to work in a team structure

·         Ability to make decisions and solve problems

·         Ability to plan, organize, and prioritize work

·         Ability to analyze quantitative data

·         Time management

·         Written and verbal communication skills  

·         Data Entry   

·         Meticulous attention to detail                      

·         Self-directed                                                  

·         Excellent communication skills                    

·         Computer-savvy                                            

·         Strong problem solver                                   

·         Advanced MS Office Suite knowledge        

·         Resourceful     

·         Customer service-oriented                            

·         Understands grammar                                   

·         Advanced clerical knowledge                       

·         Certified in 10-key   

·         Quickbooks Experience

·         Human Resources protocol knowledge                                    

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Education:

·         Lone Star College – Houston, TX

Associate’s Degree

Graduation: 2015

·         University of Houston- Downtown- Houston, Tx

BA- Accounting; Minor- Human Resource

In progress: 2017