Katherine E. Smith
Address: 140 W. San Jose #225 Fresno, CA 93704
Phone: (559) 246-7271
Email: kat.smithlb@gmail.com

Objective
A detail oriented virtual assistant with excellent analytical skills seeking work with a progressive, fast-paced company where I can further utilize and sharpen my data entry and computer skills.

Professional Experience
ACD Direct Agent
ACD Direct
December 2010-June 2011
• Answering inbound customer service/sales calls, assisting customers with placing orders, problem-solving.

Arise Certified Professional
Arise Virtual Solutions
August 2007-February 2010
• Answering inbound customer service/sales calls, assisting customers with placing orders, problem-solving.

Library Media Tech II
Kingsburg Elementary Charter School District
August 2005-October 2014
• Duties include checking in/out books, training student and parent volunteers, maintaining student fees/database, process/shelve/order books, leading annual Book Fair, other daily responsibilities of an elementary school library.

Library Tech I
Central Unified School District
June 2004-April 2005
• Duties included checking in/out books, training student and parent volunteers, maintaining student fees/database, process/shelve/order books, overseeing other daily responsibilities of a middle school library.

Sales/Customer Service
Cabinets 4 Less
October 2003-December 2003
• Duties included assisting customers with the purchasing of cabinets, answering inbound calls relating to customer inquiry, closing sales, data entry.

Education
Professional Medical Biller and Coder Certificate 
January 2015-October 2015 (pending)
Allen School Health Sciences Online

M.A. Information and Library Science
January 2006-December 2009
Drexel University Online

Library Media Technician Certificate
August 2003-December 2004
Fresno City College.  Fresno, CA.

Multiple Subject Teaching Credential
August 2001-June 2003
California State University, Fresno.  Fresno, CA

B.A. Liberal Studies
August 1996-June 2003
California State University, Fresno.  Fresno, CA

Diploma/General Education
August 1992-June 1996
San Joaquin Memorial High School.  Fresno, CA