Karen Place

Highly motivated and dedicated professional able to work productively independent

  • Profile Created:
  • 4 years ago

Candidate Description

CAREER PROFILE

Highly motivated, dedicated professional with a proven track record of successful projects from initial concept through completion.  Broad diversified medical education experience with focus on program and account management.  Exceptional planning expertise combined with dynamic leadership, resulting in the efficient operation of all programs. Self motivated, energetic, efficient, organized, with strong analytical, logic skills and attention to detail.  Excellent communications and interpersonal, process-improvement, and problem-solving abilities. 

PROFESSIONAL EXPERIENCE

Cultural Care Au Pair, Cambridge, MA (main office)                                                               Dec 2008 to Present
Local Childcare Consultant
·         Provide year-round support to local host families and au pairs including in-home orientations, au pair meetings, monthly contacts, host family events, continuing education events and mediations

·         Screen and interview host families to ensure quality recruitment with reasonable program expectations

·         Initiate and execute public relations and advertising to bring in new inquiries to my region and use social media to reach both local and national markets 

·         Identify and communicate with appropriate inquiries, enter leads into Salesforce.com and maintain contact and up-to-date records regarding the status of sales

·         Successfully educate “the community” about the au pair program through presentations, one on one conversations, local events, referrals, grassroots marketing, and awareness through our special promotions via phone and/or email contact.  Document in Salesforce.com.

·         Enforce and oversee compliance of U.S. Department of State regulations and provide required monthly documentation for host families and au pairs

 Full Circle Studios, Buffalo, NY                                                                                             Mar 2009 to Jun 2009
Account Executive
·         Identified appropriate sales prospects, client needs and effectively overcame objections to close sales

·         Prospected through networking, written and telephone contact to schedule sales calls and maintained accurate and up-to-date records regarding the status of current prospects and sales

·         Developed and presented strong sales capabilities and proposals

·         Maintained account management of contracted services to ensure client satisfaction                                                      

The Schwartz Group, Inc., Amherst, NY                                                                                 Nov 2007 to Nov 2008
Director, Client Services

·         Directly oversee successful implementation of a call center pertaining to healthcare-related sales, marketing and CME campaigns to ensure the highest levels of client satisfaction

·         Developed and maintained internal reporting, client reporting, effective client communications and account management

·         Managed and supervised 15-20 Marketing Reps and all other non Management staff and ensure the staff is achieving necessary levels of productivity, quality assurance, and accountability

·         Responsible for office operations including monthly billing, payroll, incentives/bonus’, new hires and mentoring, human resources, and office management

·         Developed business opportunities within new and existing clients

 Complete Medical Communications, McCann Healthcare Worldwide, Parsippany, NJ         Sep 2005 to Apr 2006
Senior Project Director
·         Delivered strong leadership ability to support educational strategy, implemented tactics, facilitated relationships with thought leaders, and partnered with clients

·         Responsible for productivity and team management on account

·         Maintained effective communications between internal team and client activities and/or requirements

·         Prepared proposals, estimates, project addendums and reconciliation of completed programs

 i3 DLN, an Ingenix Company of UnitedHealth Group, Morristown, NJ                                     Jan 1998 to Jun 2005
Director, Account Services
·         Lead internal team activities, provided account services and built relationships with clients, sponsors, and thought leaders to deliver the highest quality projects, on time and within budget

·         Developed influential and innovative Continuing Medical Education (CME) tactics to support the educational need and ensure flawless execution of projects

·         Managed client financials, including negotiated and secured signed contracts, maintained monthly earned revenue projections, analyzed team performance profitability, lead problem-solving efforts within the team to achieve financial results, tracked contracts/invoices, and negotiated project change addendums

·         Effectively expanded organic growth business within existing clients and developed strategic and tactical plans for new business development

·         Experienced in mentoring, training, supervising, and the professional development of direct reports

 
Senior Program Director
·         Successfully planned and implemented a variety of program types to maximize scientific dissemination via national and regional congresses, publication planning, live events and enduring materials

·         Served as direct point of contact for internal and external groups regarding all facets of the programs including recruitment, implementation, logistics, materials, onsite support and post-program initiatives

·         Prepared proposals, estimates, and project change notices, tracked program costs, projected earned revenue, prepared invoicing, billing and a final reconciliation of all programs

·         Collaborated the efforts of creative teams and outsourced printers on the conceptualization and production of print material to facilitate the implementation of meetings

·         Effectively supervised meeting coordinators, exercising strong management and project leadership skills

 
Program Coordinator
·         Managed multiple projects, monitored deadlines and prioritized work for team members

·         Developed project identification, implemented faculty recruitment, managed logistics, routed program materials and selected contractors/vendors/consultants for projects

·         Delivered both CME and promotional projects to audiences and prepared project components through internal process for Client/CME submission

·         Presented reports and ran orderly and efficient weekly internal meetings (status, budget, billing, and database)

 

PROMEDA/Harrison Wilson & Associates, Omnicom Group, Parsippany, NJ                    Mar 1997 to Jan 1998

Project Director
·         Recruited and managed advocacy panels of national and regional thought leaders across different specialties

·         Identified program requirements and ensured communications between Client and Agency

·         Implemented a variety of CME and promotional programs, prepared and lead Client status meetings, liaison between CME organizations and Client, prepared program applications for national congress meetings, supervised meeting planning and logistics

·         Prepared proposals and estimates, tracked project costs, timing and tracking of projects within traffic department

·         Directed on-sight management and attended pre-convention meetings with hotel staff

 

Ferguson 2000, CommonHealth USA, Little Falls, NJ                                                        Mar 1995 to Mar 1997

Assistant Account Executive
·         Successfully managed and implemented all printed advertising and promotional materials for clients

·         Tracked and assessed competitive information including advertising and spending

·         Interacted directly with clients and composed correspondence and memos, account services report and maintained monthly budget reports

·         Assisted in the development of creative and innovative brand strategy and tactics for launch products

·         Implemented promotional and educational tactics from marketing plan and participated in market research

 
EDUCATION

Towson State University, Towson, Maryland                                                                                              May 1994

Bachelor of Science in Mass Communications, Advertising

 

RELEVANT EXPERIENCE

Parent Teacher Association-Heim Elementary School,
President, Corresponding Secretary, Chair and Volunteer                                                            Sept 2011-Present

Alzheimer’s Association, Volunteer                                                                                                   Sept 2009-Present

Autism Spectrum Disorder Foundation, Volunteer                                                                         May 2009-Present

American Cancer Society, Volunteer                                                                                             May 2007-Present

 

 

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