EXPERIENCE
Program Manager & Administrator

American Wine Society Oahu Chapter—Oahu HI (2012–2014)

High-profile community position coordinating launch and growth of American Wine Society’s first Hawaiian chapter in 45+ year organizational history. Successfully grew paid membership 300% in 2 years through delivery of effective marketing campaigns and strategically tailored events.

• Internet marketing & communication. Created and administered organizational email and social media accounts, building local awareness of chapter mission, and facilitating communication of policies, activities, and promotions to members and headquarters staff.
• Resource development. Researched and generated monthly themed events, drafting handouts, coordinating speaking notes, and arranging participation of leading industry representatives.
• Data administration. Tracked and provided organizational statistics to AWS headquarters, drafted monthly articles for AWS newsletters, and coordinated social media messaging.

Sales and Marketing Assistant

Manoa Chocolate Factory—Kailua, HI (2013–2014)

Personally recruited based on ability to quickly acquire in-depth knowledge of more than 20 product lines. Delivered world-class customer service while providing value-add to business through development and implementation of innovative marketing and sales events.

• Payment processing. Ensured accurate administration and processing of payments for up to 60 customers per day, maintaining speed and accuracy when required to process large numbers of tour clients in constrained time periods.
• Event coordination. Orchestrated series of 6 highly successful wine and chocolate pairing events targeting high-end consumers; drove unprecedented sales growth with more than 100 participants attending final event and exhausting local supplier stock in <1 day.

Food and Wine Specialist

R. Field Wine Company—Kailua, HI (2012–2013)

Provided customer service and specialist advice on >300 product lines for leading wine and gourmet-food retailer with $1K–$5K weekly sales. Generated and submitted weekly orders for pastry products, designed product displays to maximize sales, and developed reputation for detailed knowledge of individual products.

Website Manager & Writer

Deep Red Cellar—Naples, IT (2009–2014)

Designed, authored, and marketed a respected Internet site that generated commission through affiliate business promotions while providing informative insight into the viticulture industry.

• Content production. Produced unique high-quality written content utilizing SEO principles; articles picked up by respected sites including ecoronado.com. Personally featured as guest writer for a leading wine review site in 2014.

Banquet and Special Events Manager

Pensacola Country Club—Pensacola, FL (1995–1997)

Served as key liaison between business, local vendors, and clients, managing marketing, scheduling, and event coordination for a facility with capacity for 1000+ guests and >250 functions a year.

• Document development. Designed and developed high-impact multi-page Special Events Portfolio to market facility capabilities to potential clients. Generated new organizational documents and spreadsheets to track event expenditure and address financial policies.

Human Resource Specialist

Eastern Virginia Medical School—Norfolk, VA (1995)

Implemented procedures to coordinate the pay, compensation, promotion, review, and termination of >1500 employees.

• Data entry. Coordinated accurate tracking and reporting of all short-term disability and leave requests in addition to entering all new and updated employee information. Generated reports on workers compensation for state and national authorities.

Lease Administrator & Software Conversion Coordinator

S.L. Nusbaum Realty Company—Norfolk, VA (1992–1993)

Managed rental administration, including coordination of billing, new lease assignment, rent increases, and lease termination for 11 commercial retail properties with >200 tenants.

• Document generation. Drafted and amended abstract clauses for leases and developed new company training manual to formalize occupant-processing requirements.
• Software management. Orchestrated successful integration of new company software, generating report templates and providing formalized training to 10 employees while overseeing 4 temporary staff tasked with data input.

Purchasing Coordinator

Royal Caribbean Cruises, Ltd.—Miami, FL (1990–1992)

Coordinated daily purchase and shipment of food, beverages, and equipment to >9 cruise ships operating worldwide.

Admissions Counselor

Pensacola Christian College—Pensacola, FL (1988–1990)

Oversaw administrative arrangements for processing of >250 students per semester with specialized responsibility for authorizing work-study programs.