Jotianne V. Perrotta

25 Richard Way

La Vale, MD 21502

240.434.1546

j.perrotta925@outlook.com

Education

                                    Bachelor of Science: Frostburg State University, December 2016

                                    Major: Business Administration

                                    Emphasis: Human Resources Management

                                    GPA: 3.2 with Honors

                                    Human Resources- Related Course Work:

Human Resources Management ▪ International Business ▪ Staffing and
Development ▪ Compensation Management ▪ Labor Relations

Associate of Applied Science: Allegany College of MD, December 2013

Major: Office Technologies

Emphasis: Administrative Assistance

 
­Skills
Computer                    – Mastered Microsoft Word, creating business and professional documents
                                    – Efficient in Microsoft Excel, designing forms, generating and analyzing
                                       graphs, and creating spreadsheets.
                                    – Mastered Microsoft PowerPoint, designing professional presentations to
                                       for various projects.
                                    – Proficiency in typing: 75wpm
                                    – Some experience with HRIS systems within the healthcare field
                                   

Business Relations      -Experienced with customer service and satisfaction.
-Managed, scheduled, and organized day to day operations and
  procedures.
– Verbal and written communication with clients and coworkers.

Work History

HRIS Assistant                                   Trivergent Health Alliance, Cumberland MD
            January 2017-Present
           

Duties: -Assist with new HRIS Systems (Kronos and MediTech, HealthStream)
-Data Entry
-New Hire Process
-Presentations/Training

Human Resources Assistant               Trivergent Health Alliance, Cumberland MD
                        October 2016-January 2017
                        Duties:
                        -Assist with new HRIS Systems (Kronos and MediTech)
                        -Data Entry

                        -Assist in Compensation Management
                        -Secretarial Duties
                        -Hands on experience with different aspects of HR
                       

Human Resources Internship             Trivergent Health Alliance, Cumberland MD
                        June 2016-August 2016
                        Duties:
                        -Assist with new HRIS Systems
                        -Assist in Compensation Management
                        -Secretarial Duties
                        -Hands on experience with different aspects of HR
                        – Received Outstanding Internship Award from FSU

TRS Operator              Hamilton Relay, Frostburg MD
August 2011-Present
Duties:
-Transcribe telephone conversations for people who are deaf, hard of hearing, and speech disabled.
-Assist managers and supervisors with daily duties and directing call
 traffic
-Manage employees’ schedules and breaks.
-Assist with computer troubleshooting and customer escalations.
-Handling some employee issues prior to HR.

Sprint Representative  Affiliated Computer Systems, Frostburg, MD
 November 2010 to May 2011

                                     Duties:
 -Troubleshoot customers’ cell phones.
 -Learn and utilize software to access data and manage customer accounts.

______________________________________________________________________________