Joan Elmore

6910 Woodard Ave.
Dallas, Tx. 75227
Phone: 469.632.2252
Cell: 214.643.5873
E-Mail: jmse0313@gmail.com

Professional Summary

20 Years in customer service and people related industries. The last 4 years have been as a virtual Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Award winning customer service skills and work efficiency will benefit your company’s productivity. 

Work History

May 2016 to Current
Gabbyville Texas
Virtual Receptionist

Answers  an average of 125 calls per day with a 0.10 wrap time, for 350 different companies.
Schedules meetings and conferences for our clients using Google and Time Trade.
Make outbound calls and responded to emails.
Take online payments.
Proficient with 10 key and type 70+ words per minute.
Able to maintain control of the calls while staying empathetic and friendly.
Effectively manages a high-volume of inbound and outbound customer calls.

July 2013 to December 2015
Texas Excavation Dallas, Tx
Damage Prevention Agent

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Mapped locations to be marked by utility companies, often these were very remote locations.
Maintained my quality at over 98% and was a top producer on my team.
Rewards and Kudos for my great customer service, always going above and beyond what was asked of me to keep the customer happy.
Worked well on live chat for 3 states, Texas, South Dakota and West Virginia.
Worked as a remote operator but maintained my presence via Yammer, Skype and email.
Completed Texas811 University classes that pertained to customer service.

April 2013 to July 2013
I-Hop Terrell, Tx.
Hostess

Maintained contact with kitchen staff, management, and service staff so that I could assist them.
Greeted and seated customers as they came in.
Made ready all to go orders.
Built a great rapport with the customers. This position was temporary and part time.

January 1998 to April 2013
MaidJodie Reynolds

Cleaned homes and yachts for upscale clients.

Education

Southwestern Christian College Terrell, Tx
High School Diploma
Emphasis in Psychology and Sociology.  Deans list.