Objective 

To become a member of a well established organization with an environment that promotes growth allowing for parlay of demonstrated organization, customer service, communication, and time management skills proven by 10 years of successful, profitable employment. 

Skills Summary

-Project/Time Management

-Report Preparation 

-Written Correspondence

-General Office Skills

-Computer Savvy

-Customer Service 

-Scheduling

-Microsoft Office

-Warehouse Experience

-Professional Presentations

Professional Experience/ Employment History

Sears & roebuck, inc.,  Repair technician – ODENTON, md, 03/2012 – 02/2014

-Provide timely and quality repairs of cutomers’ products while maintaining high customer service.

-Promote and sell additional products & services that directly impact profitability of the company.

-Work as a dedicated team member to ensure fast, flexible and expert service to every customer.

-Demonstrate a sense of urgency to meet customer time commitments.

-Repairs and/or assembles 4 cycle lawn mowers, replaces carburetors and other parts as necessary.

-Repairs two cycle gardening appliances.

-Meet key performance metrics and/or productivity goals as defined by the business.

-Provide knowledgeable and courteous repair service.

-Continously look for methods to improve business performance and enhance the customer experience.

-Adhere to company policies and and procedures and perform duties as assigned.

-Demonstrated ability to work variable and flexible hours in a stressful, fast-paced environment.

-Ability to read, comprehend & apply written text of technical nature in order to solve problems.

-Effectively communicates with associates, vendors, third party customers and other outside sources.

-Performs all services within manufacturer specifications and operating policies.

-Accurately diagnose and repair appliances/equipment as necessary.

-Utilizes basic tools and instruments to assemble, adjust, calibrate, repair or test various products.

-Demonstrates knowledge of basic electrical principles.

-Ability to communicate effectively the benefits of the the Value Added Services to customers.

-Ability to read, understand and navigate through information presented in blueprints, diagrams or digitally.

Middle river aircraft systems,  assembler – middle river, md, 04/2011 – 11/2011

 -Review paper work in the assembly packet for assembly directions.

-Obtain parts to assemble per order requirements and reports shortages or discrepancies.

-Assemble and mount various types of rotary blowers.

-Perform duties including drilling and pinning of shafts and impellers.

-Perform duties related to assembly and packaging of rotary units.

-Responsible for cutting, fitting, assembling and preparing for welding piping/tubing used in lube and seal systems.

-Utilize electronic and manual equipment to align units, layout and drill baseplates.

-Complete written records, such as check sheets, clearances, pressure tests, etc. as required.

-Responsible for Mechancial assembly and production of the Aero product lines.

-Mount general mechanical components and piping systems to a base per engineering drawings.

-Perform assembly, installation splicing and/or rigging operations on thrust reversers.

-Perform simple operations involved in fabrication of bonded composite and/or metal assemblies.

-Operates man lifts and air pressure tools.

-Maintains proper handling of GE tools and equipment.

-Assists in general housekeeping.

-Thorough knowledge of use of tools including impacts, drills, magnetic drills, drill presses and hand tools.

-Follows all EH&S guidelines and policies.

UNITED STATES CENSUS BUREAU, ENUMERATOR –  BALTIMORE, MD, 03/2010 – 07/2010

-Planned work by reviewing assignment area to determine organization of neighborhoods and locate 

-households for conducting interviews.

-Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

-Explains purpose of census interview, answer residents’ questions, elicit information following a script, and recorded census data on forms.

-Assessed quality control levels on selected addresses, determined which samples passed or failed and

-Maintained records for quality control verification.

-Complied with accuracy standards while maintaining high production rates.

-Maintained records of hours worked, units produced, miles driven, quality control results and expenses incurred in the performance of duties.

-Met daily with supervisor to review wand submit work, and receive additional instructions.

ALL MY SONS MOVING COMPANY, MOVER/PACKER – BALTIMORE, md, 08/2008 – 04/2011 

– Packing and moving house furniture while demonstrating the ability to lift and carry heavy items while following all safety rules and performing duties with courtesy and respect.

-Unloading and loading moving trucks and tractors with furniture while gaining invaluable warehouse experience in a results driven environment.

LOCAL 100 UNION ST, SHEET METAL APPRENTICE – SUITLAND , md, 02/2005 – 03/2006 

-Help setup or operate soldering and welding equipment, fabricating machines, etc.

-Load, transport, unload and furnish an experienced craft worker with materials, tools, equipment & supplies.

-Assists in lifting, positiong and securing of materials & work pieces during installation.

-Performs minor maintenance or ckeaning of tools and equipment.

-Plan, layout, fabricate, assemble, install and repair sheet metal parts, equipment and products.

-Use hand tools, power tools, machines and equipment.

-Read and interprets blueprints, sketches or product specifications to determine sequence and methods of fabricating,

-Assembling and installing sheet metal products.

DIGITAL LEARNING LAB, TEACHERS ASSISTANT – BALTIMORE, MD 09/02003 – 02/2004

-Assits in teaching students about the hardware and software components of computers.

-Provide administrative, analytical and office support to staff and faculty as required.

VICE PRESIDENT OF STUDENT LIFE, CLERICAL INTERN – BALTO, md, 09/2002 – 12/2003

-2003 Best Work Study Student and 2003 Merit Award winner recipient.

-Schedules appointments, answer phones, produce memos and paperwork as necessary.

-Performs clerical work such as use of office equipment to copy, fax, scan, receive and send phone calls and mailing.

-Maintain front office, greet and direct visitors and answer and screen incoming phone calls.

-Sort and distribute inter-office mail.

-Provides computer and communications correspondence as needed.

-Resarches subjects and preapers special or one-time reports or summaries.

Education

Franklin High school — baltimore, md 1996-2001 

Maryland State High School Diploma, 2001

COPPIN STATE UNIVERSITY – BALTIMORE, MD 2001-2005 (tbd)

Computer Science Major, Graduation Date (TBD) *Took time off from school to assist family*