Jessica D. Sharp

Home: (216) 280-3204      Cell:  (440)941-6015 E-mail: jessicasharp1891@gmail.com

PROFESSIONAL WEBSITES

https://www.linkedin.com/pub/jessica-sharp-va    bemyassistant.wordpress.com

CUSTOMER SERVICE AGENT
 

A proactive and organized individual seeking an administrative assistant position. Offering 2+ years of hands on experience in providing high quality administrative and customer service skills.

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff, clients and maintain the highest level of confidentiality; known for tact and ethics in handling sensitive issues.

Computers: Considered a “power user” of CRM software; quickly learn and master new technology.

COMPUTER SKILLS

Organizing Software:  Google Drive, Microsoft Office, Myhours.com, EverNote, DropBox, Basecamp, Asana, GotoMeeting, Hipmunk.

Accounting & CRM: Commissions Inc., Top Producer, Tiger Leads,  getharvest.com.

Other Software: Skype, Google Hangouts, Mailchimp, Google Voice. plaxo.com

Operating Systems: Windows (all versions) Mac

EXPERIENCE

REAL ESTATE ADMINISTRATIVE ASSISTANT

• Answered phones and assisted customers with house information.
• Resolved customers’ questions and problems.
• Created letters, memos, reports, and forms in Microsoft Word.
• Develop customized reports and labels using Microsoft Access.
• Implement strategic and tactical sales and marketing avenues to aggressively develop major A leads.
• Committed to resolving client concerns while maintaining solid policy enforcement and high standards of property maintenance.
• Produce marketing materials and advertisements, significantly boosting clients.

COMMUNICATION AND COMPUTER SKILLS

• Learned teamwork skills such as cooperation and compromise in team projects.
• Delivered PowerPoint talks before selected during classes and organization members.
• Earned A’s in Interpersonal Communication and Business Communication.
• Developed Word, Outlook, Excel, PowerPoint, and Internet Explorer skills. 
• Commended for the ability to learn computer programs quickly.

EMPLOYMENT

Real Estate Administrative Assistant

Lifebushido LLC 7706 Oldchester Rd Bethesda, MD 20817

March 2013-2015

Dispatcher

Doordash 116 New Montgomery St 4th Floor San Francisco, California 94105

June 2015-present

Customer Service Rep/Appointment Setter

Oasis Marketing Solutions 2205 Appian Way Pearland, TX 77584

January 2016-present

EDUCATION

Medical Billing Certification, Cuyahoga Community College

June 2012

Major: Health Science: Medical Billing Certification

GPA: 3.4 overall 3.3 (A=4.0)

Related Courses: business communication classes, accounting classes, billing and insurance classes, and technical classes.

RECOMMENDATION

“Jessica called leads in my database for over a year. She did a great job of filtering the leads and assigning those that more most valuable. I recommend her for anyone needing a good virtual assistant that takes good notes and records.”

– Ken Couture, Couture Realty, Las Vegas, Nevada

https://www.linkedin.com/in/couturerealty