Jennifer Otte

8326 Plano Ct— Raleigh, NC 27616
Phone: 919-559-7198 — E-Mail: jenotte79@gmail.com

Summary
o   Exceptional Organization and Customer Service Skills

o   Keen Attention to Detail

o   Proficient in Microsoft Office (Both MAC and PC Savvy)

o   Professional Demeanor

o   Detail Orientated, Accurate, Flexible and Reliable

o   Team Player with the Ability to Work Effectively in any Environment

o   Ability to Develop, Execute, Integrate, and Track all client contact

o   Strong Verbal and Written Communication Skills

Experience
Crisis Text Line                                                                                      10/2016 -present  
                               Virtual Crisis Counselor                                  
·       Provide crisis intervention, suicide prevention and brief supportive counseling to callers who are                    in emotional distress

·       Search out and refer clients to community resources

·     Manage interactions with clients to ensure appropriate level of support is provided in an efficient                  manner

Invisible Fence       6300 Limousine Dr. Raleigh, NC                   5/2012-9/2016
                                   Customer Service Associate/Office Assistant
·       Answer a high volume of calls daily and recommend products based on customers needs, set service calls, and troubleshoot with customers who need technical assistance

·       Educate customers and potential customers on Invisible Fence Brand’s philosophy about pet containment systems

·       Schedule/route technicians and salespersons to sales and service calls

·       Perform data entry: maintain spreadsheets on sales peoples productivity and update and maintain monthly sales reports

·       Troubleshoot and assist customers who need technical assistance with their Invisible Fence

·       Budget Management (Monitoring and tracking employees’ company credit card usage)

·       Manage accounts payable and accounts receivable

·       Reconcile daily credit card reports/complete electronic deposits daily

Project ASSIST       2809 E Millbrook Rd. Raleigh, NC    9/2011-12/2011          
                                     Assistant Program Coordinator (Volunteer)

·       Identify and address tobacco-related health disparities among populations

·       Assist and coordinate grantee meetings

·       Eliminate exposure to secondhand smoke through assisting in getting a statewide ban of smoking in restaurants and bars as well as getting smoking banned in several city and state parks across North Carolina

·       Provide resources for tobacco users who want to quit; provide information on local smoking cessation programs and the QuitlineNC

·       Assist in preventing youths from initiating tobacco use; through community outreach programs

·       Assist in conducting and analyzing community surveys about tobacco usage and tobacco habits

Alpha                         109 T.W Alexander Dr. Durham, NC          8/2007 – 5/2012
Administrative Assistant to Assistant Project Manager
·       Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, and budgetary and personnel requirements

·       Greet guest, visitors, and employees

·       Bookkeeping/payroll

·       Forward information by receiving and distributing communications

·       Perform data entry: Process expenses sheets and invoices

·       Manage and track office inventory

·       Coordinate and arrange meetings

·       Agenda management: book travel arrangements and meetings

·       Organize and direct office services, for instance; records and budget preparation         

 
Guardsmark            411 Lake Boone Trail Raleigh, NC 08/2005-10/2007
           

                                    Receptionist for Corporate Office

·       Greet all applicants and employees

·       Maintain and update database of all visitors to the facility and enforce company visitor policies

·       Organize and direct office services, for instance; records and budget preparation

·       Schedule meetings and prepare appropriate agendas for meetings and conferences

·       Prepare memos, invoices, reports, and financial statements by means of word processing, spreadsheet, database, and presentation software such as PowerPoint

Target                       7600 Old Wake Forest Rd. Raleigh, NC  12/2002-08/2005

                        Receptionist for Human Resources Manager

·       Welcome guests and decide whether they should be given right of entry to meet specific individuals

·       Schedule and coordinate meetings and conferences

·       Schedule and assign administrative projects and ensure that results are expedited

·       Receive and distribute Fed-Ex, UPS, and mail

·       Perform data entry; input personnel information and records

·       Provide high customer service by operating multi-line telephone system

·       Maintain inventory

·       Send, receive, and distribute faxes

·       Prepare administrative reports including budget and personnel reports (time and attendance, policies and procedures, and activity)

McCall’s Store        3236 Capitol Blvd. Raleigh, NC      07/2002-11/2003

                                    Assistant Manager

·       Won several sales competitions in 2002-2003

·       Interview potential employees

·       Payroll/Schedule

·       Train new employee on company procedures

·       Balance cash receipts and perform nightly bank deposit

Dorothea Dix Hospital  820 S Boylan Ave. Raleigh, NC                10/1999 – 6/2002       
                                    Healthcare Technician

·       Monitor patients safety and daily activities

·       Document information in patients charts

·       Risk management: monitor patients to ensure patients safety

·       Monitor patients during groups and activities

·       Maintain a wholesome environment and relationship with patients

·       Attend and assist in groups including; STI education and art therapy

·       Assist in developing a patient care plan

·      Monitor the vital signs and progress in patient’s health                       

Education & Certifications
Southern New Hampshire University                                1/2007-5/2011
·       Bachelor of Science in Community Health Education

·       Certified Health Education Specialsit-27437

Skills
·       Microsoft Word, Excel, PowerPoint, Outlook

·       Lotus Notes

·       Payroll Mate

·       SPSS