Skilled Administrative Professional with 5+ years’ experience in administrative responsibilities and educational background in human resources. A professional who diligently strives towards accurate results and consistently produces quality work. Experienced in Microsoft Office Suite, Individual and Team Performance, and File Maintenance. Thrives on new challenges and quickly grasps new skills and knowledge to implement and grow as a more effective and experienced professional.

Core Competencies

• File Maintenance (Electronic and Paper)
• Budget Maintenance
• Tracking of Employee Information
• Company, Client, and Employee Confidentiality
• Microsoft Outlook, Word, Excel PowerPoint
• Strong Multi-Tasking skills
• Appointment and Meeting Scheduling
• Clerical Support

Professional Experience

Randstad – Johnson City, TN

Randstad is a staffing agency that has recruiters readily available to help with your next career move or has experts to help with organizational recruitment needs specializing in manufacturing, logistics, office and administration.

Administrative Assistant with A.O. Smith, February 2020 to Present

• Worked at multiple sites to compile, edit, and create standardized work
• Collaborated with Supervisors on information being placed in the standardized work
• Updated standardized work as changes were made in the Assembly Plant
• Adhered to a self-made schedule for collaborating, updating, and creating standardized work, workbooks, and PowerPoint
• Manipulated current workbooks to be uniform among all Plant Assembly Lines
• Connected Excel Workbooks and PowerPoint Slides to update data automatically without entering the same information multiple times by each line Area Coordinator
• Created new Excel Sheets within the workbooks for additional data recording allowing a productivity total to be reached
• Collaborated with Assembly Manager to create metrics of productivity for Assembly Lines areas (i.e. Man Hours Per Unit, First Pass Yield, Scrap, and Audit)
• Created Macros in Excel for simplified copying, saving, and clearing of editable cells for each day

Edwards Ragan and Associates, LLC – Kingsport, TN

A privately held full-service Human Resource Consulting firm with wide array clients. With 3+ employees Edwards Ragan and Associates shows attention to detail and provides a personalized touch to outplacement.

Associate/Professional Administrative Staff, 2018 to Present

• Completed resume enhancements
• Scheduled interviews and meetings
• Maintained contact with clients
• Kept the confidentiality of proprietary and client information
• Managed running record of active clients engaged in outplacement
• Verified compliance with Department of Labor laws and company handbook before contracted companies followed through with disciplinary action

CenturyLink – Johnson City, TN

A Telecommunications company providing communication and data services to residential, business, government and wholesale customers. CenturyLink has approximately 51,000 employees and an annual revenue of $23.481 billion.

Administrative Assistant, 2012 to 2015

• Created and maintained spreadsheets for various metric and statistical reporting
• Managed inventory, expense tracking and reporting
• Maintained departmental budget and exceeded with overall budget reduction
• Excelled in the preparation and distribution of meeting minutes
• Coordinated meeting schedules and meeting minutes with Senior Management
• Supported the confidential filings of employee documents to conform with requirements
• Primary point of contact for employee’s transferring into department
• Solved problems methodically and displayed strong analytical qualities
• Demonstrated a high degree of integrity, challenge and drive needed for team success
• Skilled in preparing reports and proposals in a manner to reflect favorably upon the organization
• Managed departmental monitoring and reporting of absenteeism and tardiness

National Order Help Desk Associate, 2011 to 2012

• Received escalated calls from customers needing assistance on their account
• Placed customer orders from third party door-to-door sales associates
• Reached out to additional departments to correct customer accounts or turn on service
• Assisted customers with billing disputes

Customer Service Associates, 2010 to 2011

• Received calls to place orders for service and products
• Assisted customer with billing inquiry questions
• Strived to reach sales quota established each month
• Transferred customer to correct department when needing additional assistance

Holston United Methodist Home for Children – Greeneville, TN

Beacon School serves students in group care programs as well as day students from area public school systems. Beacon school has 6 employees and generates approximately $215 thousand.

Student Teacher/Counselor, 2007-2010

• Assisted in teaching youth during school hours
• Observe and document behavior of at risk teens
• Work with at risk teens through therapeutic events
• Create and follow through with summer activities for after school and on vacations

Protocol Communications, INC. – Worcester, MA

A privately held third party contracted telecommunication company.  With 500+ employees Protocol Global Solutions has an annual revenue of approximately $75 million.

Customer Service Representative, 1999 to 2006

• Complete applications for student loans for contracted organization
• Assist medical offices with troubleshooting software for claim processing
• Order completion for doctor newsletters and supplements
• Providing account information on customer accounts

EDUCATION

• UNIVERSITY OF PHOENIX (Online) – Phoenix, AZ                                  Master of Business Administration – Human Resource Management (2018)

• UNIVERSITY OF PHOENIX (Online) – Phoenix, AZ                                  Bachelor of Science in Business – Human Resource Management (2015)

• QUINSIGAMOND COMMUNITY COLLEGE – Worcester, MA                Associates of Arts – Early Childhood Education (2003)

VOLUNTEERISM
American Cancer Society: Raised funds and volunteered for Johnson City’s annual walk for cancer (2013 to 2015)

Neiswonger Children’s Hospital: Donated Easter baskets for hospitalized children to celebrate Easter (2014)

Santa’s Helpers: Raised funds throughout the year to provide children with developmental needs and their siblings with Christmas gifts (2012 to 2014)