JEAN RODRIGUEZ

1517 E. Richards St .Tyler, Texas 75702

813-435-8379

jeanarodriguez@aol.com

SUMMARY
 

Administrative / Clerical Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking, with the drive to succeed.

HIGHLIGHTS
 

·         Microsoft Office proficiency

·         Meticulous attention to detail

·         Time management

·         Self-directed

·         Professional and mature

·         Strong problem solver

·         Dedicated team player

·         Self-starter

·         Accomplishments

·         Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

EXPERIENCE
 

Lock Box East Self Storage                                  Longview, TX                                            Nov 2014 to Feb 2015

Office Assistant Manager

·         Maintained the front desk and reception area in a neat and organized fashion.

·         Served as central point of contact for all outside vendors needing to gain access to the building.

·         Dispersed incoming mail to correct recipients throughout the office.

·         Made copies, sent faxes and handled all incoming and outgoing correspondence.

·         Receiving payments book keeping data entry.

·         Processing contracts of clientele.

·         Reason for departure – Moved to Tyler

Rodriguez REO Services                                     Tampa, Florida                                              Jan 2008 – Jan 2014

Self Employed – Office Manager

·         Improved communication efficiency as primary liaison between departments, clients and vendors.

·         Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

·         Verified and logged in deadlines for responding to daily inquiries.

·         Manager with 5 year experience including clerical skills, operating multi phone lines Computer skills Microsoft Office, Excel and Word

·         Filing  documents, emailing client and vendors on a daily basis

·         Provided customer service to an array of vendors and bank clients, investors, real estate offices, data entry, typing, bookkeeping, filing documents, payroll.

·         Created, built and assigned work orders to vendors 

·         Communicated and kept bank clients up to date of status of work orders

·         Processed all incoming work orders from vendors into computer data base.

·         Supervising crew of work to be completed, on time and to client specifications.

·         Reason For departure – Out of business

Bay Area Field Services, LLC                                  Valrico, FL                                               Jan 2008 to Jan 2013

Processor /Administrative Services

·         Document Processor with BAFS property preservation for a period of 5 years 

·         Office duties included customer service calls, provided to clients and vendors on a daily basis including vendors, subcontractors, bank clients processing of all completed work orders in computer data base .

·         Uploading and labeling photos and submitted to clients, completed documents to submit to clients, data entry.

·         Made copies, sent faxes and handled all incoming and outgoing correspondence.

·         Properly routed agreements, contracts and invoices through the signature process.

·         Received and screened a high volume of internal and external communications, including email and mail.

EDUCATION
 

Satsuma High School                                            Satsuma, AL

High School Diploma :  Business

·         Office Administration coursework

SKILLS
 

·         Administrative

·         Call Center

·         Clerical

·         Strong Customer Service

·         Microsoft Office

·         Strong typing skills