Professional Summary

I am a detail-oriented administrative professional with superb people-skills. I am business-savvy with
excellent decision-making skills and I am a efficient, accurate and detail-oriented Personal Assistant who
takes initiative and has an innate drive to succeed. I am also highly motivated to expand my knowledge
and skills.

Skills

Highly organized                                                             Articulate and well-spoken
Microsoft Office proficiency                                          Time management
Travel coordination                                                         Strong problem solver

Meticulous attention to detail

Work History

Cashier/Cook, 04/2012 to 02/2013
White Castle – Pleasant Prairie, WI

Provided an elevated customer experience to generate a loyal clientèle.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Cashier, 03/2013 to 04/2014
Burger King – Kenosha, WI

Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Trained 3 new sales associates each quarter.

Housekeeping/Janitorial/Sanitation 08/2014 to 04/2016
Fair Oaks Farms LLC – Pleasant Prairie, WI

Polished glass surfaces and windows.
Cleaned and buffed tile floors using industrial cleaning equipment.
Polished all metal hardware fixtures.
Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.

Customer Service Representative, 06/2016 to 03/2017
Alorica Kennesaw – Kennesaw, GA

Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.

Warehouse Worker, 04/2017 to Current
Monogram Meat Snacks – Chandler, MN

Loaded and unloaded pieces into boxes for shipment.
Adjusted alignment of drills, cutters, dies, guides, and holding devices.
Detected and reported malfunctions and out-of-tolerance machining.
Adhered to all safety protocols and safe work practices to reduce likelihood of injury.

Education

High School Diploma: 2014        
Reuther Central High School – Kenosha, WI

Student in College: Minnesota West Technical College

Target Graduation: 2019

Associates in Business Management and Technology