OBJECTIVE
Dependable and organized individual with strong interpersonal communication skills, 14+ years of excellent customer service experience, and 10+ years of training and management experience seeking a career with United Airlines.

EMPLOYMENT HISTORY
United Airlines – Houston, TX
Promoted to Senior Airport Operations Coordinator June 2016 – current
• Monitored TSSRs, refund drafts, voided tickets, and any discrepancies related to station control.
• Audited Supervisor DBC Inventory pouches and accountable documents.
• Provided forecasts of future manpower requirements and coordinated the adjustment/utilization of staffing resources.
• Maintained statistical data and prepared information and reports pertaining to budgets, office forecasts, operations and performance.
• Managed local purchases within authorized limits and processed local statements for payment.
• Performed personnel-related duties to include payroll in accordance with provisions of union agreements and company policy.
• Provide work direction, guidance and training for clerk – Station Operations.

Promoted to Airport Operations Coordinator January 2016 – June 2016
• Assisted in the maintenance and safekeeping of equipment and tools: scanners, radios and other electronic items.
• Created reports for missing equipment to leadership for follow-up.
• Provided reports associated with personnel functions to management.

Ramp Service Employee – Temp. Contract May 2015 – August 2015 & November 2015 – January 2016
• Loaded/unloaded aircraft, carts, and containers with bags, containers, and cargo.
• Completed safety checklists and operated motorized equipment
• Read and interpreted aircraft load sheets, checked baggage tags, and cargo labels.
• Used signaling devices to communicate with co-workers or flight crew.
• Ensured compliance with United and Federal Aviation Administration (FAA) regulations and policies.

University of Texas MD Anderson Cancer Center –The Woodlands, TX
Promoted to Operations Coordinator February 2012 – March 2015
• Created and executed first-ever divisional training manual for Global Network’s Operations Coordinators.
• Implemented the use of alternative learning methods in practice such as coaching, e-learning, and shadowing.
• Organized, supervised, and participated in volunteer community event planning and activities.
• Maintained the center’s operational policies and procedures.
• Managed A/P, A/R, and executed purchasing and expense tracking processes for center operations.
• Performed complex and specialized work related to preparation, processing, and maintenance of payroll.
• Provided Human Resources services and support to managers and division heads.

Promoted to Administrative Assistant August 2010 – February 2012
• Developed and monitored a Training and Development database of mentors (nursing).
• Actively participated in the interview and recruitment process of nursing personnel.
• Served as proxy and liaison on behalf of Associate Director to lead staff/leadership meetings.
• Processed procurement purchases, monitored and balanced company center budget activity.
• Participated in Leadership Performance Review of departmental personnel.
• Generated reports to track productivity, workflow, workload, and service assignments.
• Assisted HR in the processing of new hires and separation and acted as primary liaison with respect to payroll and benefits.

Patient Services Coordinator May 2005 – July 2010
• Personally selected by Associate Directors to create and outline standard work processes for nursing personnel for Emergency Center Inpatient Transition Pilot Project, which went live April 2010.
• Assisted in managing the delivery of training and development programs.
• Managed FMLA and personnel records and revised job description for departmental PSCs.
• Co-Chair of departmental nursing interview panel.
• Assisted management in creating and composing patient satisfaction, clinical and employee surveys.

UTMB Regional Maternal and Child Health Clinic – Pasadena, TX
Financial Screener August 2003 – May 2005
• Conducted in-depth reviews of patient’s financial circumstances.
• Communicated complex information to patients to help them assess the relative merits of different plans.
• Maintained, analyzed, and reconciled all accounts and related medical billing entries.

Starbucks Coffee – Friendswood, TX
Store Manager May 2001 – August 2003
• Forecasted sales and profits, planned budgets, optimized sales volume and designated product areas profitability.
• Developed training programs based on both the organization’s and individual’s needs.
• Initiated the human resource process to include screening, recruitment, payroll and training development of employees.
• Proficiently reviewed, adjusted, and processed schedules, payroll, daily deposits, and sales goals.
• Maintained a clean, professional and safe working environment by inspecting, scheduling maintenance, and ensuring retail is properly accounted for and in safe working condition.

EDUCATION
University of Houston-Downtown, Houston, TX
B.A. in Finance, May 2017 (anticipated)

Pasadena High School, Pasadena, TX
Diploma General Studies, May 2001

SKILLS
Expert – MS Office Programs (Outlook, Word, Excel, PowerPoint), Citrix, OneStaff, PeopleSoft, Lotus Notes, ResourceOne, uSource, MARS
Intermediate – SharePoint, Rhythmyx, Microsoft Office Programs (Access, OneNote, Publisher), TimeTracker, Shares, Unimatic

LANGUAGE PROFICIENCY
Spanish – Native (speak, comprehend, read, and write)
English – Fluent (speak, comprehend, read, and write)

AWARDS & RECOGNITION
United Airlines – Employee Recognition Award, August 2015, July 2016
MD Anderson Cancer Center – Exceptional Performance Exhibiting MD Anderson’s Core Values through Caring, Integrity, and Discovery, 2005, 2006, 2008. 2009, 2010, 2011, 2012, 2014
Starbucks Coffee – Employee of the Quarter, Southeast Region, March 2002