Felice Pellegri

West Warren, MA 01092 Home: 413-478-2944 Email: fdpellegri@gmail.com

Objective:
Looking for a position that will providing learning and growth opportunities for a professional with excellent communication skills, team oriented, self-motivated, and who is a detail-oriented self-starter.

Professional Experience:

Amica Mutual Insurance Company February 2016-Present
Associate Account Representative
Provided customer service in personal lines sales and client services department
Duties Include: Assisted customers by telephone, mail, and in person with inquires. Managed a high-volume of calls from policyholders. Provided and submitted premium quotes and executed online policy changes. Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Horace Mann Educators Corp April 2014-February 2016
The Gomes Agency
Insurance Agent/ Administrative assistant
Duties include: filing, fielding telephone calls, submitting claims for insureds, completing cancellation notices for insureds, submitting policies, communicating with the insurance companies for insureds inquiries, preparing insurance forms and documents, processing insured payments, sorting mail

Carson Center at Valley Human Services July 2011 –July 2013
Therapeutic Mentor/Home Support Worker
Provided skill training to support youth, ages 8 to 21, to learn appropriate social behavior within community settings
Responsibilities included leading clients to develop age-appropriate behaviors and interpersonal communication, problem solving skills, conflict resolution, and to relate appropriately to their peers in recreational and social setting.

Behavior Health Network February 2010 – May 2011
Support Specialist/Direct Care Worker February 2010 – May 2011
Supported individuals with developmental disabilities in their homes

Lowell Transitional Living Center December 2008 – May 2009
Front Desk – Winter Protocol
Assisted during winter protocol, a program designed to provide 45 additional beds to the homeless during the winter
Provided clerical duties, including checking in clients and answering the phone
Supervision duties included night and overnight shifts

Artspromo Management May 2007-August 2008
Office Manager
Promotional advertising, booking, and Management Company for musicians and artists.
Responsibilities included booking clients appointments, managing client’s calendars and websites, organizing and distributing promotional packets for concerts, creating and distributing posters, creating contracts.

Clapp Memorial Library May 2002–May 2005
Library Page
Stocked and catalogued books
Provided computer and research support to patrons

Volunteerism:

Junior Achievement Program April 2015-May 2015
Promote business education; work readiness and financial literacy
for second grade class
Taught 6, 40 minute classes on junior achievement within the Community

Clapp Memorial Library May 1999 –August 2005
Belchertown, MA
Junior Volunteer
Assisted in summer children’s reading programs sponsored by the library
Promoted to paid employee because of excellent work performance

Education:

Bachelor’s Degree – Psychology, Minor in Sociology 2005 – 2009
University of Massachusetts – Lowell, Lowell, MA

High School Diploma Class of 2005
Belchertown High School
Belchertown, MA

Licenses:

MA Producers License in Property Effective through June 7, 2018
MA Producers License in Casualty
MA Producers License in Life