Emma Carter
437 Christopher Dr
Crestview, FL 32536
(850)612-0679
emmacarter167@gmail.com

Summary

A highly qualified and experienced professional with outstanding customer service, administrative and management skills.

QUALIFICATIONS

Over 5 years of experience in customer relations, including serving as assistant supervisor.
Extensive hands-on experience in various areas of hotel operations, from supervision and customer service.
Friendly, outgoing, charismatic; easily adapt to new and changing priorities.

PROFESSIONAL EXPERIENCE
08/15- 12/15
Sitel
Customer Service Representative
Responsible for answering incoming calls

10/09 – 05/11 Lowe’s
Cashier Crestview, FL
Responsible for cash and credit register transactions, ensuring that customers
were aware of store financing opportunities, maintained the customer service
standards of Lowes

07/07 – 06/09 Sears Call Center
Receptionist Orlando, FL
Answered incoming calls, handled customer complaints, escalated calls to
the appropriate representative

03/06 – 05/07 The Breakers of Ft Walton Beach
Front Desk Clerk Fort Walton Beach, FL
Maintained highest standards of customer service, with emphasis on customer satisfaction levels, and timely resolution of customer problems or concerns. Provided full training for new personnel.
Responsible for customer service, answering customer questions, problem solving and resolving account billing inquiries. Earned employee of the month three times while working part time.

03/03 – 01/06 N.E.W (National Electronic Warranty) Customer Service Rep. Crestview, FL
Use listening abilities to help clients identify and gauge needs.
Responded to client complaints. Excellent communication skills. Effective problem
solver and team player.

AWARDS AND RECOGNITION

Employee of the month three times, 2006, The Breakers of Fort Walton Beach

COMPUTER SKILLS

PC, Word, Excel, DOS, Internet, Outlook.

Education

2002 Lakenheath High School, England