Eloisa Barrientes

2207 Babs Dr. 

San Antonio, TX 78213

(210) 632-3345 or (210) 632-5596

EDUCATION:

1996 Graduate, Thomas Edison High School

1997 Certificate, St. Phillips College

EMPLOYMENT HISTORY:

AETNA INC.

SEPTEMEBER 2001 – PRESENT

4400 NW Loop 410 Suite 400 San Antonio, TX 78229 (210) 515-2000

Sr. Customer Service Representative; providing exceptional service to our participants by providing them with the information they need, as well as educating them on our many tools, and products.  Handling complex issues for dental, medical, flexible spending, and vision claim processing.  Resolving complaints members and providers may have regarding several benefit or claim issues.  Expediting member’s eligibility issues to assure they are properly entered, and updated in multiple databases.  Verifying contracts for doctors, clinics, and facilities.  Calculating and assuring correct financials are submitted through to their out of pocket expenses.  Completing file audits when necessary.

Work at home – as of September 26, 2012.

INFONXX  INC.

JANUARY 1999 – September 2001

5308 Wurzbach Rd.  San Antonio, TX 78238 (210) 256-0783

Customer Service Representative; Handling several 411 calls a day.  Working in a fast pace environment to assure numbers are met to qualify for assistant lead.  Working as assistant lead, and trainer to help others to understand workarounds to meet, and achieve their goals.

VILLA SERENA

SEPTEMBER 1997 – JANUARY 1999

4455 Horizon Hill Blvd. San Antonio, TX 78229 (210) 541-0335

Certified Medication Administer, and Nursing Aid; administering medication to residents at their required med time.  Working with dementia and Alzheimer residents on their daily needs.

PETER PIPER PIZZA

JUNE 1996 – JULY 1997

SKILLS:

Knowledge in operation of copiers, fax machines, 10 key calculator, and a personal computer.  Vital signs.

REFERENCES: Available upon request

4474 Fredericksburg RD.  San Antonio, TX 78201 (210) 732-1166

Cashier; Taking telephone and dining orders, making pizza, salads, and assisting with parties during weekends.