COREY GREENE-LAMBOTTE

2235 Chaseford Lane, Powder Springs, GA  30127

404-449-1595 | corey.greenelambotte@gmail.com

Objective
A challenging position within a reputable organization committed to providing the highest level of service, and affording opportunities for both personal and professional growth.

Skills & Knowledge

Ø  Knowledge of hotel operations, marketing plans, budget forecasting, business plans.

Ø  Marriott/Starwood Systems: MARSHA, HPP, One Yield, CI/TY, MarRFP, PMS, OSCAR, Valhalla, ROS, ServiceNow, etc.

Ø  HR processes and Accounts Payable – ADP TimeSaver, PayForce, Alloso. 

Ø  Proficiency in Word, Excel, PowerPoint, Outlook, QuickBooks

Ø  Strong communication and customer service skills, detail oriented, well organized, strategic analytical skills, ability to multi-task.

Professional Experience

Atlanta Marriott Northwest, Dimension Development                                   04/2018 – Present

Reservations/Revenue Manager

·         Manage room authorizations, rates and restrictions

·         Manage rooms inventory to maximize hotel rooms revenue

·         Maintain the transient rooms inventory for the hotel and responsible for maximizing transient revenue

·         Ensure that the hotel sales strategies are effectively implemented in the reservation system and the inventory system

·         Monitor transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for hotel

·         Ensure that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate

·         Work closely with the front office team to ensure daily selling strategies are adhered to, and third party are group bookings are managed according to contract specifications

Agero Roadside Assistance                                                                               11/2019 – Present

Customer Service Agent (Part-Time)

·         24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident

·         Place outbound calls to list of client’s service providers to secure appropriate roadside assistance to resolve the customer’s needs

·         Place outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes

·         Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

·         Outbound coordination to client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services

·         Probe to identify the need of the customer based on vehicle inoperable situation

·         Identify the customer’s location using Google Maps and other client tools

·         Provide policy coverage details based on the specific client program

·         Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

·         Provide status updates to customers calling after the initial request for assistance was processed

US Census Bureau                                                                                            08/2019 – Present

Enumerator / Quality Control Lister (Part-Time)

·         Visit assigned neighborhoods and knock on doors of households that have not yet participated in the Census

·         Interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers

·         Use smartphones provided by the Census to record information

·         Maintain and submit records of hours worked, miles driven, and expenses incurred on the job

·         Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions

·         Attend team meetings and communicate with other Census takers via phone

Marriott – Starwood Brands                                                                           02/2017 – 04/2018

Program Specialist-Operations, Centralized Revenue Management Services

·         Assist with the creation of SOP’s for the coordinator tasks/team projects

·         Monitor and delegate the Tickets through ServiceNow (Tasks & Incidents)

·         Proactively participate in the mentor/mentee program

·         Implement pricing and inventory changes

·         Create, modify and maintain rate plans

·         Generate specific daily, weekly, monthly ad hoc reports

Conduct audits, including but not limited to booking channels, systems configuration, rate plans and ad hoc audits
Ensure proper configuration of hotel systems
Ensure parity pricing with our external channels; BRG Compliant  
Communicate internally with multiple Centralized Revenue Management teams based on task assignment, project timelines, and support needs 

Legacy Ventures, Multiple Properties                                                            11/2015 – 10/2016

Complex Sales Coordinator

·         Input of group contracts, recaps, rooming lists, and reservations as they were received from the sales department. Processed Commissions/Rebates/HHonors/Marriott Bonvoy

·         Managed sales marketing materials required for packaging, advertising, and promotion of company products and/or services (e.g., sales kits, trade-show supplies, VIP amenities, site inspections, etc.)

·         Ensured that all group reservations, rates and routing, and resumes were properly detailed and set up prior to the group arrival. Attended Resume Meetings as needed

·         Conducted site visits, guest room tours, property tours, and handled special guest requests.

Atlanta Marriott Northwest, Aimbridge Hospitality                                        05/2014 – 10/2015

Human Resources/Accounts Payable Assistant

Human Resources

Processed bi-weekly payroll via ADP TimeSaver and PayForce
Ensured that all new hire paperwork and any employee changes were processed on P.A.F.’s and submitted in to Payroll on a timely manner
Maintained all personnel files including active and terminated employees
Recorded requests for employee benefits, and monitored use. (i.e. vacation time, sick time, employee benefit room nights, etc.)
Ensured Brand and Aimbridge training requirements were met by conducting training sessions. Monitored and tracked for compliance
·         Maintained active, terminated, medical and 401K employee files

·         Assisted Director of HR with pre-employment processing

·         Conducted New Hire Orientation providing information on Aimbridge Hospitality, Marriott Intl., employee benefits and responsibilities

·         Processed worker’s compensation claims and monitor cases, complete OSHA log

·         Coordinated and monitored recruitment, screening and reference checking of all exempt and non-exempt personnel

·         Communicated new policies, information and directives to all employees

Accounts Payable

·         Performed the duties of General Cashier, with responsibility for the daily reconciliation of Rooms, Food, Beverage, House deposits and Credit Cards

·         Oversee and maintain the Over/Short Log

·         Ensured hotel deposits are sent to the bank on a timely basis

·         Processed invoices for payment, ensuring that all hotel invoices are submitted to Corporate Accounts Payable weekly

·         Conducted random house bank audits a minimum of once per month

HEI Hotels & Resorts                                                                                   01/2012 – 05/2014

Revenue Manager

·         Task Force for new and transitioning hotels

o   Maximized overall hotel revenue through development and implementation of effective transient/group inventory and pricing strategies

o   Liaison between hotel and Brand Company (example: Marriott)

·         Assisted in creation of premium room type category to increase overall ADR and revenue on high demand days

·         Using said strategy above I effectively increased mid-week ADR by $10 – $20

·         Maximized overall hotel revenue through development and implementation of effective transient/group inventory and pricing strategies based on future demand forecasts

·         Worked with Corporate Sales Manager in capturing project business and long term stay business to assist in low demand times

·         Worked with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel

·         Conducted ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition

·         Actively participated in all pricing decisions for transient, group, and wholesale segments

·         Worked closely with the Business Transient Sales Manager to effectively increase the client base, while maximizing rate growth

·         Facilitated weekly Sales and Revenue Strategy meetings

Education

Georgia State University                                                                                               Atlanta, GA
Hospitality Management                                                                                                1999-2003

Johnson & Wales University                                                                                  Providence, RI
A.S. Business Management                                                                                          1997-1999

References available upon request