PERSONAL OVERVIEW 

All-inclusive customer service professional of more than 11 years. Proven ability to cultivate, motivate and drive effective teams and partnerships in order to deliver results. Consistently exercises integrity and the willingness to be a winning team player.

KEY PROFICIENCIES
• Excellent Communication
• Sales Performance • Proven Conflict Resolution Capabilities • Ability to Build/Maintain Effective Partnerships
• Talent Management • Ability to Analyze Data
• Integrity/Confidentiality
• Microsoft Programs (Word/Excel)
• Ability to Coach, Train, Lead
• Customer Service
• Strategic Reporting and Action Planning Ability

RELEVANT PROFESSIONAL EXPERIENCE

SIXT RENT A CAR LLC
Corporate Fleet Registrations Supervisor September 2016 – Present
Fort Lauderdale, FL

Responsible for more than $800 million dollars in physical asset registrations, my role is to ensure that all vehicles are properly registered and renewed per individual state guidelines. Leveraging my direct reports, I ensure my team remains efficient and exceeds deadline expectations to keep our active fleet in running status. I am also responsible for the hiring, training and coaching of my team and make certain our internal and external customer service needs are exceeded. At a high-level, I provide updates on the status of each state’s operation, registration status and team productivity.

PROMOTIONAL MODEL/BARTENDER
Self Employed March 2013 – Present
Southern Florida
Appointed or recruited by organizations or firms to aide in their marketing efforts. Striving to provided customer service beyond reproach, I focused my time on tailoring the product or service the needs of each customer. Easily able to adapt to fast paced work environments and or peak times, provide on the spot product knowledge and create a welcoming environment for clients and guests.

EMIRATES AIRLINES
Flight Attendant March 2013 – March 2016
United Arab Emirates

While employed with Emirates, my core responsibility was to ensure the safety and service standards of the brand were met by every guest and every flight. Routinely performing inspections of cabin emergency exit equipment for compliance and functionality, participating in regular crew briefings to discuss flight plan, potential delays and any FAA updates regarding both the departure and arrival city. Beyond these tasks, I regularly promoted the brands products and services to our guests, direct aircraft evacuation briefings and mentor new flight attendants on company policies, procedures and standards.

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Notable Accomplishments

♦ Customer Service Excellence Award 2018 – Sixt Rent a Car LLC
♦ Najm Bronze Award- Emirates Airline (Staying positive/resilient recognition during a flight) 2014

EDUCATION
Proviso West High School ♦ Hillside, IL.
Diploma ♦ Alumna of 2008

Miami Dade College ♦ Miami, FL.
Degree ♦ A.S. Philosophy Alumna of 2018

COMPUTER SKILLS

MS Word ♦ MS Excel ♦ U.S. State Titling/Registration Platforms