Chrissy Gojda

5829 rue Marquette, app 3

Montréal, Québec H2G 2X8

(514) 430-6262

chrissy_gojda@outlook.com

Qualifications Summary
Highly personable  Customer Service Representative and Online ESL Teacher. I have over 10 years of experience in an office environment. Able to relate well to the public, in person, online and over the telephone. Strong ability to work effectively with little supervision and balance & prioritize multiple tasks. Capable in handling complex and comprehensive tasks. Extremely knowledgeable in clerical work. Excellent time management and organizational skills. 

EDUCATION

October 2012 Bachelor of Human Ecology

Department of Family Social Sciences

Focus of Study: Housing & Community Studies and Child & Adolescent Development

University of Manitoba

WORK EXPERIENCE

ESL (English as a Second Language) Online Teacher | GoGoKid, Self- Employed- Remote Work

January  2019- Present

Teach 25-minute one-on-one fully immersive lessons to children in China
Provide a virtual class environment conducive to learning
Lead students through successful online course completion
Promote creativity and excitement in the virtual learning environment
Prioritize student needs so that each child may reach their fullest potential
Create strategies to engage and nurture student learning and student and parent relationships

Booking Agent | The Booking Ninja, Self- Employed- Remote Work

January  2019- January 2020

booking tours for clients all over the world for tours that take place in the USA
take payments by credit card
answering the phone and providing information as needed and also reply to email inquiries
Learn the geographical areas of each activity to be able to describe basic facts of each particular location and assist customers who need directions finding their meeting point
 Accurately communicate a broad range of reservations and activity policies
programs used: Slack, Zoom, Five9, Trello, Helpscout, Zendesk, Fare Harbor and Peek

Merchandising Assistant | Zarby International Inc.,  Montréal, Québec 

August 2018- November 2018

Managing of two fashion brands; one in the Los Angeles and one is the Netherlands
Enter sales orders and issues RA’s
Track and follow up on samples from China and L.A. to our sales reps and the showrooms
Handle all the major accounts
Produce booking reports ad work closely with the VP of Sales to assist with the buy each season
Handle all customer requests by either phone or email
Create linesheets of all new seasons and maintain the inventory
Produce reports of top sellers and most bought styles and present these to the sales reps
Monthly reports of sales margins for the VP
Entered sales projections for each season and followed up with the sales reps
Program used: Visual 2000.

Assistant Buyer | Sally Creations, Montréal, Québec 

May 2016- August 2018

Monitored multiple databases to keep track of all company inventory.
Met with lead Buyer and furniture sales agents to review product samples.
Created new business relationships through cold calling.
Coordinated meetings between the owner and the sales agents.
Responsible for managing and all accounts- including taking orders, taking payment, managing payments on accounts to ensure zero balance, and handle all customer calls regarding the clothes line, returns, additional orders and collecting overdue accounts.
Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies
Researched and opened all new accounts for the company.
Filled out all credit applications for the company.
Followed up with accounts payable.
Management of the companies bills and expenses monthly.

Account Coordinator | Ponyride Corporation, Montréal, Québec 

April 2013- November 2013

Administrative duties for three different fashion lines; two in the US and one in the UK.
Responsible for the managing and all accounts- including taking orders, taking payment, managing payments on accounts to ensure zero balance, and handle all customer calls regarding the clothes line, returns, additional orders and collecting overdue accounts.
Develop charts with inventory for last season items and maintain the inventory and try to sell older inventory.
Make sure end of season accounts are up to date for next season.
Communicate between the sales reps and clients in the US and UK on new accounts, credit limit and new orders via email, phone or by fax.
Handle all calls regarding new orders, additional orders and processing payments.
Directly deal with all my clients and maintain a good relationship for future business.
Handled flash sales orders for large mass orders of older season lines at a discount for companies such as Zulily, Rue La La and Ideel.
Maintain up to date billing system and generate and send out invoices.
Carryout billing, collection, payment arrangements and activities on accounts.
Monitor client accounts for non-payments and delayed payments within an Excel sheet.
Maintain accounts receivable client files and records.
Investigate and resolve client concerns and questions.
Program used: Visual 2000

Clerk 2 (CL2), Province of Manitoba- Manitoba Housing, Winnipeg, Manitoba

December 2011- April 2012

Reception for the District Office.
Assist public with the application process and provide referrals.
Creating and inputting data entry, assist other staff with word- processing for documents, spreadsheets, and presentations.
Manage filing systems.
Sort and distribute mail.
Process notices to vacate, notice of entries, and execute searches on tenants applying for housing.
Report daily attendance reports of staff to my Supervisor.
Manage petty cash.
Receive debit and cheque rental payments.
Process accounts payable invoices and make purchase orders.
Order supplies for the office and maintain office equipment.
Verify invoices and requisitions with statements

HCC Monitor (M01), Province of Manitoba- Manitoba Housing, Winnipeg, Manitoba

March 2010- December 2011

Dispatch security for emergency situations.
Receive and log complaints and maintenance requests from tenants.
Experience with responding to alarms and monitoring security and fire alarm systems.
Direct calls to the appropriate person and or department.
Provide after hours services to tenants and outside agencies.
Operation of a two-way radio communication system.
Handle very high volumes of calls on each shift. 
Familiar with TMS and MMS programs, as well as Microsoft Outlook.
Ability to use the WINPAK program for card access.
Assist the MHS Technician with data entry for the card access database in WINPAK.
Abide by FIPPA and PHIA legislation.