CHEVELLE LEGAMI
       2309 NW 9th St Apt 6 Fort Lauderdale, Florida, 33331        9546995421 chevellethomas89@gmail.com

                                                                                  WORK EXPERIENCE
                                                                      Firstservice Residential, Dania Beach, FL
                                                Training and Development Specialist, May 2015 – February 2016

• Monitor, evaluate, or record training activities or program effectiveness in the care center environment
• Develop alternative training methods if expected improvements are not seen.
• Training and developing Agents on Home Owner’s Associations/property management protocols and procedures
• Operate as a Quality Assurance Controller, live monitoring and providing coaching to Associates surrounding their areas of opportunities
• Market Liaison Support

                                                         Convey Health Solutions, Sunrise, FL (Temporary)
                                                                    Member Services Advocate, Nov 2014-Mar 2015

• Tasked with data entry for a prescription drug plan contracted for Medicare/Medicaid Members in the care center environment
•  Performed member enrollment
• Processed financial transactions
•  Process Appeals
•  Pharmacy Outreach

                                                                BurgerFi International, North Palm Beach , FL
                                                                     Corporate Trainer , Jul 2013 – May 2014

• Monitor, evaluate, or record training activities or program effectiveness.
• I was tasked to train and develop franchisees, General Managers, Assistant Managers, Kitchen Managers, and Supervisors with the corporation’s standard of operations and ensure forward mobility through a two week station training program
• I had the pleasure of participating in store openings nationwide and trained a staff of 60-70 members per store opening

                                                                          Spirit Airlines, Fort Lauderdale, FL
                                                                      Customer Service Agent, Jun 2012 – Nov 2012

• Prepare customer invoices and accept payment
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
• Examine passenger documentation to determine destinations and to assign boarding passes
• Provide boarding or disembarking assistance to passengers needing special assistance

                                       Johnson & Wales University, North Miami, FL- Work Study Program
                                                     Student Assistant to Dean of Students, Sep 2012-April 2013

• Assisted with balancing an event calendar and appointments
• Sat on the University’s Honor Code Committee alongside the Dean and was tasked to record minutes
• Scheduled travel and meeting arrangements

                                                                                               EDUCATION
                                                                       Johnson & Wales University, North Miami, FL
                                                                 Bachelors of Science/Business Management, May 2013
                                                                                         Concentrated in Sociology

                                                                                            ADDITIONAL SKILLS
                          150 hour TEFL/TESOL Master Course (Teaching English as a Foreign Language) Certification
                                                                                                     HIPAA Certified
                                                                               Proficient in the usage of Microsoft Office
                                                 Formally spearheaded an Allocation’s Board disbursing $30,000 annually