7966 White Falls Dr.
Reno, NV. 89506 Cell: (541) 992-0594
Home: (775) 636-7575
celesteaustinmarketing@gmail.com

Celeste Austin

Objective:

To obtain a rewarding and satisfying career working from home.

Experience:

2014-2015 Registered Tapes Inc./Cartvertising Reno, NV
(Work from home position)
Appointment Setter

Set appointments for a representative who worked for a company called Cartvertising.
Had to find my own leads for the area assigned.
Cold Calling.
Worked independently daily.

2011–2013 EZ Living Cleaning Sacramento, CA
House Cleaning Manager

Cleaned homes, offices, deep cleans, move ins, move outs.

Trained employees how to clean.

Inspected employees work making sure it was five star standard work.

2009–2011 Oregon Beach Vacations Lincoln City, OR
Executive Head of Housekeeping

Scheduled and coordinated cleaning for 150+ properties along the Oregon Coast.

Dispatched housekeepers daily on changes in reservations and or homeowner/guest requests.

Processed payroll bi-weekly.
Recruited, hired and trained all housekeeping staff.

Created housekeeping manual for the company that included the daily routines and procedures expected for homes to be cleaned to five star standards.

Inspected houses to ensure housekeeping standards were being met.

Inspected homes for maintenance issues, any concerns to the quality of items, upgrades of furniture/appliances and or any other issues needing addressed to homeowners and upper management.

Conducted employee meetings monthly.

Processed inventory reports on housekeeping supplies and helped in keeping upper management informed of office supplies needing replenished.

Assisted in daily operations of the office on a regular basis. Followed up on inquires via email and or phone to potential guests on specifics to accommodate them in renting a home.

Homeowner satisfaction was made a daily priority and follow ups were done in person, on the phone or in an email to ensure all standards were being met and to show my commitment as the supervisor of the housekeeping department.

Guest satisfaction was made a daily priority. Followed up with guest to ensure customer satisfaction and to correct any issues that could be made.

Extensive data entry and attention to detail on reports done daily.

Scheduled and coordinated work to be done with vendors for homes needing services.

Worked independently on a daily basis.

2008–2009 Alere Reno, NV
Enrollment Specialist

Responsible for contacting identified participants by phone or email to promote disease management programs and services.

Provided administrative support to the team and engaged participants in identifying programs to maximize client enrollments and provide optimal customer service.

2006–2007 Apple Computer/Volt Employment Austin, TX
Consumer Relations Specialist

Contacted customers with accidental damage on computers investigating the reason it had damage and making a decision based off the information given if it would be covered under the warranty.

Handled customer and agent questions, complaints, order and billing inquiries, resolved issues with one call/one email.

Made employee of the month.

2002–2005 Bel~Aire Inn Lincoln City, OR
Asst. General Manager

Ensured that guest satisfaction was top priority to all staff.

Inspected rooms to ensure housekeeping standards were being maintained.

Supervised and trained staff for the housekeeping department and the front desk.

Made job assignments and set priorities.

Conducted weekly meetings on any changes needing to be made and or how to help guest satisfaction.

Maintained records, managed budgets and supplies of the housekeeping department and the front desk.

Helped assist manager in the daily accounting and revenue management.

Helped assist manager with marketing.

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2000-2002 Waters Edge Hotel/Condominiums Lincoln City, OR
Property Manager

Supervised front desk, housekeeping and maintenance department.

Hired staff for all departments

Trained staff for the front desk.

Daily revenue management for the property.

Personally handled sales and marketing for the property.

Conducted weekly meetings for department heads.

Trained staff and ensured the highest level of productivity.

Conducted daily property inspections.