Cassandra m. avila
|Phone: (818)554-2966 | Email: CassandraMAvila@gmail.com
 
Seeking a challenging position where I may utilize my customer service and technology skills to benefit my employer’s needs.  Familiar with all aspects of daily front desk support and office administration.

CORE PROFESSIONAL STRENGTHS

 
·     Excellent Organizational Skills

·     Strong Customer Relations Skills

·     Analytical & Critical Thinking Skills

·     Bilingual: English and Spanish
·     Excellent written and oral skills

·     Working knowledge of the Internet

·     Medical Terminology

·     Type 65 wpm

 
 
·     Computer: Microsoft Operating Systems/Suite

 
PROFESSIONAL EXPERIENCE
Teletech @ Home, Work from Home US

Customer Service Representative ▪ August 2015 to September 2016

·         Operated in a high volume, highly structured environment by responding to incoming calls, effectively communicated with customers to resolve issues and answer questions according to department protocols and requirements.

·         Provided customers with order status, check outs and availabilities of store products.

·         Responded to customers via telephone and Instant Messaging.

Sandra’s Beauty Salon, North Hollywood, CA

Customer Service Front Desk Receptionist ▪ January 2013 to January 2015

·         Answered high volume of incoming calls, assisted with scheduling appointments, provided information regarding services available and gave directions to the facility.

·         Performed transactions: debit card and cash payments for services provided.

·         Organized workflow and maintained front desk operations.

EDUCATION
Medical Administrative Assistant Diploma – Carrington College ▪ 2016

High School Diploma – Parkridge Private School ▪ 2014

PROFESSIONAL TRAINING & SKILLS

 
• Medical Terminology

• First Aid Certified

• HIPAA & OSHA Compliance

• Insurance Claims Processing

• Insurance Verifications

• Referral Processing

• Patient Vitals

• Electronic Medical Records (EMR)

• Electronic Health Records (EHR)

• Patient Scheduling

• Appointment Reminder Calls

• Clerical & Bookkeeping Functions

• Career Development

• Managing Patient Copay & Payment

• Processing

• Microsoft Word/Excel/PowerPoint

• Anatomy, Physiology, Pediatrics

   Gerontology, Cardiovascular,     Pharmacology, Exams & Procedures

 
• Principals of Healthcare

• Administration & Therapeutic

      Communications

• Practice Management & Specialty

• Medical terminology & anatomy

• Managed care 

• Basic oral anatomy & terminology

• ICD-9/ICD-10 coding    

• CPT coding

• Computerized Software

• Medicare, Medicaid & Medi-Cal

• Worker’s Compensation claims

• Disability claims 

• Electronic Health Records

• Insurance Appeals

• Patient billing & collections

• Data Entry

• Disability claims

 
 
 
REFERENCES: Furnish Upon Request.