Carin E. Woods

3421 State Route 229 Ashley, OH 43003

Phone: (614) 218-7381

Email: cphlegar@hotmail.com

KEY QUALIFICATIONS/ SKILLS

Demonstrated leadership ability 

Superior written and verbal communication skills

Proven customer service skills 

Outstanding capability in building and maintaining interpersonal relationships

Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint, Publisher)

In-depth research projects experience

Detail oriented and highly organized

Excellent problem solving skills

EDUCATION

The Ohio State University, Columbus, OH

B.A. in English with an emphasis in Critical Theory and Creative Writing

Ohio Dominican University, Columbus, OH

Integrated Language Arts (Grades 7-12) Teaching Certification

Recognition of Excellence Award, Praxis II Test, Principles of Learning and Teaching (top 15%)

WORK EXPERIENCE

January 2011-November  2014 Careworks: Case Specialist/ADR Coordinator

Maintain customer satisfaction by serving as primary contact for designated group of employers to ensure customer satisfaction and retention.

Identify areas for quality improvement and make recommendations to supervisor.

Work in a team environment.

Verify and follow up to ensure remain at work ability for an injured worker with a light duty return or an injured worker receiving vocational rehabilitation services in accordance with Company policies and procedures.

Support medical management services by:

Processing C-9’s according to CareWorks’ C-9 Determination Protocol.

Entering data and maintaining timely updates of information into CWMM system completing EDI updates to BWC as required by policy.

Referring cases for case management triage/services based on indicators.

Verifying return to work or remain at work status and treatment plan based on BWC Contact Scripts.

Gathering BWC return to work strategy information.

Update case status in accordance with Company policies and procedures.

Research and find providers for injured workers.

Communicate clearly and efficiently with all parties to claims.

Maintain and coordinate appeals received for the team.

October 2010-January 2011   Wesley Family Services:  Administrative Assistant

Perform receptionist duties as needed. 

Assists the Program Manager by maintaining WFS client files.

Completes non-clinical intake paperwork with new children/families at the beginning of their initial appointment. 

Interacts with all insurance companies and bills services; completes adjustments and corrections.

Transmits all billing-related material to the appropriate billing personnel and completes adjustments and corrections.

Tracks clinical documentation and AfterCare contacts as requested.

Takes notes, creates and maintains meeting minutes.  Updates and maintains client rosters (e.g. OPS, AfterCare) and relevant programmatic documentation.

October 2009-January 2010  Carpenter, Lipps, & Leland: Legal Secretary

Responsible for general office and clerical duties in support of managing partner, including the processing of correspondence and timely submission of reports.   

Submitted invoices to clients and managed time entry and expenses for assigned attorney.  

Scheduled appointments for assigned attorney and handled travel arrangements as needed.

Served as receptionist.

January 2007-April 2009 Nationwide Insurance: Case Manager/Administrator

Reviewed new life insurance applications in order to ensure completeness and inclusion of all necessary documentation.

Coordinated with producers and agents to obtain pertinent information and to relay the progress of pending applications.

Used organizational and computer skills in order to manage up to one-hundred life insurance cases simultaneously.

Quickly responded to questions and concerns of producers and agents using communication and interpersonal skills.

Ordered medical records and medical exams for underwriting.

Reviewed policies for accuracy prior to final binding of coverage and release to clients.

2004-2005 Maguire & Schneider Law Firm: Office Assistant

Assisted paralegals with correspondence, filing and copying legal documents.

Served as initial contact for clients to schedule meetings with attorneys and develop synopses of customers’ needs.

Organized and collated legal exhibits for attorneys.

Responsible for office supply management.

Performed internet research of court documents for paralegals.

Scanned legal documents into computer for digital filing.

Sorted and sent out mail. 

REFERENCES

Available upon request