Cara C. Reed
1124 Bodie Island Ln.
Raleigh, NC 27604
(804)551-4587(C)
soblessed0787@gmail.com
 
 
 
SUMMARY

Enthusiastic and hardworking professional with a proven history of dedication, punctuality and self-motivation.
 
 
 EDUCATION

AppleCare Training July 2014 – August 2014
Xerox Services, Inc.
Raleigh, NC

Office Administration Support Tech (cont. of Admin. Support Tech program) August 2014 – Present
Wake Tech Community College
Raleigh, NC

Administrative Support Tech January 2012 – Dec 2012
J. Sargeant Reynolds Community College
Richmond, VA
 
Job Readiness Training January 2011 – May 2011
Goodwill Industries

HS Diploma September 03 – June 2007
Armstrong High School
Richmond, VA

SKILLS & CERTIFICATIONS

Intermediate level of proficiency with Microsoft Office 2010 Word, Excel and PowerPoint applications
Beginner level of proficiency with Microsoft Access 2010
Intermediate level of proficiency with Microsoft Office 2013 Word, Excel and PowerPoint applications
Typing ability of 40 WPM
Intermediate level troubleshooting of Apple iOS devices

WORK EXPERIENCE
 
Call Center Representative (AppleCare Tier I Advisor) July 14 – October 14
Xerox Services, Inc.
Raleigh, NC
· Handled average call volume of 20 calls daily for technical and non-technical support issues concerning Apple iOS devices and accounts
· Completed after call work at an average of 1 ½ minutes
· Utilized troubleshooting articles through Apple’s iDesk knowledge base to aid in resolving customer issues
· Processed payment transactions over the phone to include refunds and cloud storage upgrades
· Used AppleCare’s iLog support software to retrieve information on customers’ iOS devices, record technical and non-technical case information and review support documents provided to help resolve customer issues

Multi Tasker April 12 – January 14
J. Sargeant Reynolds Community College
Richmond, VA
· Handled light office work, updating customers information on orders
· Answered multi-line phone calls pertaining to the book store orders and book pick ups
· Greeted customers at the help desk to locate packing and shipping information

Team Leader September 03 – March 09
Taco Bell
Richmond, VA
          Handled cashier transactions/food orders
          Assisted customers with general store issues
          Trained and directed sales associates on customer service skills, merchant register and store operations
          Maintained cleanliness of restaurant dining area, storage, and restrooms
          Practiced good company standards to ensure quality customer experience
 
Cashier June 07 – October 08
Walmart, Inc.
Glen Allen, VA
          Assisted customers with merchandise/store related issues
          Handled all register transactions
          Maintained retail sales floor, stock rooms, and register areas

Dietary November 06 – April 07
The Windsor
Richmond, VA
          Prepared meals for nursed patients
          Maintained cleanliness of patient dining room and kitchen areas
          Greeted and served meals to patients