BRIDGET K. PIEPER

17345 Caribou Drive E, Monument, CO 80132 | C: 719-287-3496 | bridgett_p@hotmail.com

PROFESSIONAL SUMMARY

To provide professional client services, medical understanding and manage strategic office solutions while upholding the integrity and stewardship of the organization.

SKILLS

·       Microsoft Office applications including Excel, Word, Power Point, Access and Outlook

·       Type over 75+ WPM and 10 Key Proficient

·       Exceptional internet and e-mail literate

·       Strong verbal communication

·       Company based billing systems to manage client accounts

·       Knowledge of medical terminology

·       Extremely organized

·       Data management

·       Electronic records organization

·       Client assessment and analysis

·       Team leadership

·       Risk management processes and analysis

·       Self-motivated

·       Process implementation

·       Interpersonal and People Skills

·       Customer-focused problem solver

WORK HISTORY

Medical Office Specialist, 01/2015 to Current

Centura Health – Monument, CO

·       Provide exceptional customer service and support for all patients

·       Expert scheduling management for office

·       Proficient with medical record data entry and patient charts

·       Obtained all new patient paperwork and electronically scanned into charts

·       Prepared patient charts accurately and neatly for the clinic

·       Scanned and organized patient notes and health questionnaires from provider into the patient’s electronic chart

·       Meticulously identified and rectified inconsistencies, deficiencies and discrepancies within patients charts

·       Maintained strict patient and physician confidentiality

·       Obtained all prior authorizations and insurance benefits prior to patients appointments

Volunteer Coordinator, 01/2015 to 01/2016

Douglas County Canine Rescue – Castle Rock, CO

·       Internal customer coordination with potential fosters and existing fosters

·       Establish and coordinate adoption events throughout the Front Range

·       General clerical support as needed

·       Tracked volunteer applications and conducted background checks to facilitate participation for the

·       volunteering program

·       Recruited and trained new volunteers on volunteer program goals and objectives

Lead Claims Supervisor, 01/2007 to 01/2015

CodeOne Inc – Monument, CO

·       Implementation management and strategic office relations

·       Process and manage all incoming electronic images and documents from providers’ office

·       Electronically assemble packets to prepare for client billing

·       Provider coordinating and implementation of business requirements

·       Familiarizing providers offices with scanning process, documentation required and database functionalities             

·       Manage system and auditing based on client needs

·       Identify electronic images scanned from providers office and place into patients chart

·       Developed new processes for employee evaluations resulting in marked performance improvements

Provider Database Manager, 01/2003 to 01/2005

Anthem Blue Cross Blue Shield – Colorado Springs, CO

·       Data entry with Access database and IBM programs

·       Managed reporting outlets and delivery

·       Provided customer analysis for dental clients to ensure program enrollment efficiency

·       Office administrative activities including filing, faxing, sorting mail

EDUCATION

High School Diploma: 2000

Lewis-Palmer High School – Monument, CO

References Upon Request