Matatirtha-09, Kathmandu, Nepal

                                                                                                                        Contact No. +977-9813731370

                                                                                                                        Email: bpokharel216@gmail.com

                                                                                                                        Date of Birth : 29th March, 1997

PERSONAL STATEMENT

 A dynamic, creative and innovative support and administrative person having a certain track record of successfully managing and supporting vast numbers of clients and customers either apparently or virtually with higher percentile of satisfaction. A proven ‘closer’ with a history of developing new business pipelines and delivering quota smashing sales results. Bikash is fiercely competitive in his approach to winning business, and can manage simple accounts from a strategic and tactical perspective. He is persistent in his drive for improvement, and can plan and organize account workloads whilst still being flexible enough to prioritize tasks. Right now he is looking to further his career by using his drive and determination to succeed in a multi-faceted role with a company that has exceptional growth potential.

KEY AREAS OF EXPERTISE:

MANAGERIAL 

•           Analytical thinker with advanced skills in data analysis.

•           Ability to influence cross-functional teams without using formal authority.

•           Sales management experience within a fast moving fashion/clothing retailer.

•           High Level of problem solving skills.

•           Consistent approach to all tasks.

•           Experience within a large square retail footage operation.

SUPPORT

•           Previous success in delivering qualitative customer support.

•           Ability to build relationships with key customers, sales agents, and Joint venture partners.

•           Recognizing visible business opportunities.

•           Market/product knowledge and awareness of competitors.

•           A strong, confident negotiator, Sympathetic to a customer’s needs whilst at the same time able to                         support the business goals of the company.

PERSONAL

•           Able to work under specified and agreed time constraints.

•           Able to resolve difficult situations.

•            Cheerful with capacity to build better relationship with persons.

•           Comfortable working in a highly autonomous environment.

CAREER HISTORY

1.         Silk Fashion Pvt. Ltd. –Dhading, Nepal – Administrative and customer support officer-March 2013 – December 2014- Responsible for managing the administration and cutomer support from initial opportunity through to the securing of the client purchase orders and working with operations and supply chain to achieve successful delivery of key projects.

2.         Mercantile Communications Pvt. Ltd..-Kathmandu, Nepal- Virtual Assistant-June 2014- April 2016 – Responsible for virtual/online customer relationship, support and co-ordinate their queries with sales and marketing teams. 

DUTIES FULFILLED:

•           Ensuring the achievement of a high standard of customer support service.

•           Overseeing the development of less experienced members of your team.

•           Maximizing profit through effective use of business KPI’s and performance management process.

•           Attending trade shows and exhibitions around the country.

•           Ensuring deadlines and targets are achieved whilst maintaining a high quality of service.

•           Devising unique strategies and techniques to deliver better customer support service.

•           Identifying and winning new business opportunities with defined market sectors.

 ACADEMIC QUALIFICATIONS

–           Opal International Higher Secondary School: 10th grade graduation (SLC)

–           Brihaspati Vidyasadan (BVS) : 12th Grade Graduation

–           High Excellency & Proficiency in English Language (Both in Verbal & Writing)

 REFERENCES – Available on request