Amber Post

1623 NW 47th St
Lawton, OK 73505
580-647-5538
AmberDPost@gmail.com

Career Overview
Store Manager – Customer Service Representative – Waitress – Warranty Administrator – Sales Specialist

Core Strengths
• Managment Experience
• Scheduling
• Ordering
• Hiring
• Merchandising
• Training New Employees
• Lotus Notes
• Microsoft Word, Excel, Office Suite, Outlook, and PowerPoint
• Data Entry
• Strong organizational skills
• Excellent communication skills
• MS Windows proficient
• Fast learner
• Shipping and receiving
• Top sales performer
• Telephone inquiries
• Customer service
• Strategic sales
• Credit card processing

Accomplishments
• Customer Service
· Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
· Handled guest complaints, maintaining a positive dining experience for all rest
• Financial
· Compiled inventory lists and worked with vendors for product pricing and special orders.
· Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Product Promotion
· Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service
· Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Technical Support
July 2016 – Current
Kelly Connect Services
– Provided excellent Customer Service
– 100% logging
– provided technical support for Apple Customers

Store Manager
Feburary 1, 2013 to August 2014
Patriot Outfitters, LLC – Fort Sill, OK
·Raised Sales 30% for the Store within first 6 months
·Oversaw all Store/Company procedures where followed
·Hired/Fired Employees
·Merchandised two Locations
·Did all ordering and recieving
·Worked closely with AAFES to make the store more productive

Appliance Sales Specialist
May 2009 to Janurary 2013
The Home Depot – Lawton, OK
· Described product to customers and accurately explained details and care of merchandise.
· Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
· Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
· Maintained cleanliness and presentation of stock room and production floor.

Waitress/Cashier
January 2009 to April 2009
LonesStar Steak House – Lawton, OK
· Assisted customers with food selection, inquiries and order customization requests.
· Maintained cleanliness and presentation of stock room and production floor.
· Computed accurate sales prices for purchase transactions.

Sales Specialist
June 2008 to December 2008
TechSmart – Lawton, OK
· Resolved product/policy issues and shared benefits of new technology.
· Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
· Worked under strict deadlines and responded to service requests and emergency call-outs.

Customer Service Representative
April 2008 to June 2008
Walmart – Lawton, OK
· Organized store merchandise racks by size, style and color to promote visually appealing environment.
· Assisted customers with food selection, inquiries and order customization requests.
· Maintained cleanliness and presentation of stock room and production floor.

Waitress/Cashier
January 2008 to April 2008
IHOP – Lawton, OK
· Assisted customers with food selection, inquiries and order customization requests.
· Maintained cleanliness and presentation of stock room and production floor.
· Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Warranty Administrator
June 2007 to December 2007
Assurant – Lawton, OK
· Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
· Implemented new processes and systems for improving customer service satisfaction.

Sales Representative
December 2006 to June 2007
Walmart – Lawton, OK
· Described product to customers and accurately explained details and care of merchandise.
· Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
· Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Waitress/Cashier
March 2006 to May 2006
IHOP – Lawton, OK
· Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
· Maintained cleanliness and presentation of stock room and production floor.
· Assisted customers with food selection, inquiries and order customization requests.

Waitress/Cashier
January 2006 to April 2006
LonesStar Steak House – Lawton, OK
· Assisted customers with food selection, inquiries and order customization requests.
· Maintained cleanliness and presentation of stock room and production floor.
· Computed accurate sales prices for purchase transactions.

Sales Representative
October 2004 to February 2005
APAC – Lawton, OK
· Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
· Described product to customers and accurately explained details and care of merchandise.
· Maintained positive attitude to make customer’s shopping experiences memorable and pleasant.

Educational Background
MacArthur High School, 2005
Lawton, OK USA
Diploma
High School Diploma