Alicia Truesdale

Aliciatruesdale630@gmail.com
516-983-1341

Objectives
To obtain a Clerical, Customer Service, Data Entry, A/P-A/R, Office/ Administrative/Personal Assistant or a Receptionist position within a company that allows growth to its employee’s. Also would enjoy being part of a company that teaches new skills and allows me to implement basic skills I’ve acquired from prior experience.

Experience

Kuhn Construction Inc.
Marketing Assistant/Telemarketer 11/11-12/11
Made outgoing calls to prospective clients and existing customers about having work done inside the home. Assisted with scheduling/appointment setting, data entry, making follow up calls to see how progress was going with the projects being completed at the homes. Also made confirmation calls and obtained any extra information pertaining to getting the job done.

Alarmtech
Alarm Specialist 10/11-11/11
Responded to customer alarms and dispatched to the proper authority i.e. police department, fire department, ambulance, alarm companies and the customer. I also answered incoming calls from customers and alarm companies needing assistance with alarm systems. Assisted alarm technicians with alarm systems and codes as they

RAM Marketing
Customer Service Representative 9/11-10/11
In this position, I was responsible for answering incoming calls from customers looking to convert their current utility to natural gas. I also assisted in telemarketing to businesses and residences, making reservations as well as data entry and appointment setting.

Stanford Who’s Who
Account Representative 4/11 – 6/11
Maintained customer accounts as well as assisted with creating profiles/portfolios, online and in a hardcover publication, for executives around the world looking to be listed or published in our directory. Members use our directory for networking, exposure, recognition and credibility in their work. I also updated profiles for members online and edit profiles so they can appear as the member wants it to, in our book and online as well as linking their website to ours on-line. I was also responsible for cross-selling, sales, retention and collection for new and existing members.

Axion of Long Island
Certified Nurses’ Aide 12/10-3/11
Assisted patients in LTC setting with ADLS, Kept up with vitals, turning and positioning and changing every 2 hours or as needed Also assisted with feeding, transport and post mortem prep. Observed, recorded and reported any changes or concerns to charge nurse as necessary.

City Model and Talent
Administrative Assistant 2/10-8/10
Answer incoming calls, set appointments, data entry, collections, cross selling of photo packages, scouting talent to be presented to top modeling agencies and film companies, for runway, magazines movies, commercials ect. Also selected the top 5 photos to be marketed, as well as website development, updating photo’s and stats into client website.

Positive Promotions
Customer Service 7/08-9/08
I was responsible for answering incoming calls from customers placing orders, imprinting setup, order tracking and new account setup.

Law Offices of Jordan S. Katz
Accounts Payable 4/08 – 7/08
In this position I was responsible for sorting, entering and filing amounts to be paid into computer. Also coping, faxing and scanning documents for real-estate law firm.

Sigma Staffing: Mind Pearl
Customer Service 10/05 – 2/06
I was responsible for answering incoming calls in call center for JFK. Entered seating arrangements, meal preferences, and cancellations, filed complaints and helped resolve any issues regarding flight arrangements. Also created database in which you can now order E-tickets or do seating arrangements online.

Key Consolidated Services
Office Assistant 9/98-10/05
In this position, I was responsible for data entry, invoicing, sorting, filing, copying, faxing. Also answered incoming and outgoing calls, placed orders for supplies and scheduled deliveries as well as ran errands.