KIA CARE AGENTS

Full Time Remote Jobs / Part Time Remote Jobs / Virtual Assistant Jobs

Remote work from home for VOT virtual assistants.

About the Role:

Join our compassionate Consumer Affairs team as a Remote Customer Care Specialist in Kia Care. In this role, you’ll navigate complex customer cases, from addressing inquiries and warranty coverage to resolving dealership complaints, troubleshooting technical features, and managing vehicle subscription services. Your primary focus will be to investigate customer concerns with empathy, deliver thoughtful solutions, and ensure personalized, exceptional care for each customer.

  • Training Schedule: 10:00 am to 7:00 pm EST, M-F for 6 weeks 
  • Production Shifts: Full Time between the hours of 8:00 am to 9:00 pm EST, M-F 
  • Remote work at home, various locations including Virginia, Arizona, Florida, and more
  • $16.50-$18.75/hr with benefits. Learn more about pay and benefits here

Your Key Responsibilities Include:

  • Empathy in Action: Handle each customer interaction with genuine empathy, and act quickly and compassionately to support customers in stressful situations.
  • Case Management & Multi-Tasking Mastery: Take ownership of your cases with sound independent decisions, prioritize your workload for timely follow-ups, multitask effectively, and keep detailed notes while navigating web-based systems.
  • Effective Two-way Communication: Communicate empathetically with customers, set clear expectations, keep your word, and collaborate with dealerships, managers, and clients to resolve issues.
  • Problem-Solving & De-Escalation Skills: Use critical thinking to resolve challenging complaints, stay calm and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations. 
  • Customer Advocate Extraordinaire: Act as a dedicated advocate for customers, ensuring their concerns are fully understood and providing step-by-step support to make them feel heard and cared for.
  • Technical Support Expertise: Showcase your technical skills by troubleshooting issues with the vehicle’s remote command, Infotainment, navigation, or Bluetooth systems, and offering easy-to-follow instructions for customers of all technical skill levels.




About Agero

As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Learn More

VOT virtual assistants are invited to apply on employer’s website.




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