To $20 per hour, work from home as a Virtual Concierge providing daily support to our online membership program.

Job Summary
Anticipate members needs & execute their requests in a timely fashion and provide superior service through exceeding expectations and building relationships.

Responsibilities
Complete client support via email, phone, text, live chat, video and social media.

Procedures. Support shall include, but is not limited to:

• Establishing a long term professional relationship with members
• Communicating directly with members, in person (via video), by telephone and through e-mail
• Create accounts for new members and perform data entry for members accounts and preferences
• Familiarize yourself with the extensive list of services available and “soft-sell” services whenever possible.
• Provide information and special services to members when needed

• Communicate with members via social media
• Provide information on services, events and attractions, tours, travel routes and transportation schedules in the members home location. Provide area maps, brochures and other literature.
• Perform internet research to fulfill requests.
• Arrange transportation, i.e., limousine, taxi etc
• Obtain theatre, special event & sporting event tickets on members behalf
• Perform Internet Research to locate new vendors
• Provide administrative support, data entry and document preparation
• Recommend vendors from pre-approved list
• Communicate information and prepare reports

Requirements:

• Proficiency with Microsoft Office tools and web-based applications is essential
• Ability to multitask in a virtual environment
• Good interpersonal skills and attention to detail
• Excellent communication skills, both oral and written
• Customer focused approach
• High degree of flexibility
• Demonstrated ability to work well in a virtual team environment

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