$20/hr Part time shifts, 15-30 hours per week. Day, evening and weekend shifts are available. Multiple immediate hire openings offering work from home remote opportunities.

Millions of people have trouble hearing their phone calls due to hearing loss. Our business provides a service that improves the lives of these individuals and we need remote staff members to help us.

DUTIES

We are seeking caring Telephone Agents (TA’s) to caption telephone calls. This is an entry level position that performs captioning communication services regulated by the Federal Communications Commission. These regulations include requirements on answer times, prohibit hang-up, mandate absolute confidentiality and limit call transfers. Calls cannot be recorded and therefore there are no transcriptions of calls.

Essential Responsibilities

• Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
• Maintain a high level of dictation speed and accuracy.
• Maintain strict consumer confidentiality.
• Complete other duties and projects as assigned.

Knowledge/Skills/Abilities Required

• Must be able to pass a typing skills evaluation.
• Must be able to pass entry level dictation assessment
• Possess basic computer skills including knowledge of MS Windows.
• Knowledge of English language structure and content, including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively through reading, writing, speaking and listening.
• Ability to hear and speak clearly in order to effectively dictate.
• Ability to correct and edit text on a computer.

General Requirements/Additional Notes

• Must be 18 years or older.
• Punctual and reliable working from a remote / home based location.
• Ability to work various shift assignments as influenced by customer demand.
• Provide excellent customer service by captioning exactly what is being said without any variation.
• Ability to sit and/or stand at a desk in a QUIET home based office or room and work with a computer for extended periods of time WITHOUT ANY INTERRUPTIONS.
• Ability to concentrate for extended periods of time and complete full calls.
  • Ability to work productively during calls on a wide range of subjects, including emergency situations.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

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