We provide Customer Service and Technical Support professionals to leading home automation and security companies that ensure solutions for homes and businesses in the United States and Canada. 

Position Summary

We are committed to hiring team members who are passionate about providing exceptional customer service, and technical support– people who understand the importance of customer satisfaction 

The Customer Care/ Tech Representatives are responsible for all residential, small business, commercial inbound phone calls consisting of technical troubleshooting, false alarm call backs – signal inquires, account updates and history inquires while focusing on first contact resolution and customer retention.

Duties and Responsibilities:

Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.   

Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps

Schedule a technician when necessary when over the phone troubleshooting cannot be resolved.    

Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.

Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.

Monitors and dispatches on alarms as instructed based on business needs.

Education/Certification: 

High school diploma or equivalent required

Some college ideal; degree preferred

Experience: 

Minimum of one (1) year of customer service experience required.

Skills:

Excellent communication skills.

Able to type at least 35 wpm.

Intermediate knowledge of computer applications.

Strong organizational skills.

Technical Aptitude; problem solving skills

Training is provided online, applicants may be asked to provide references and depending on role may require a background check.

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Additional Immediate Hire Project Announcements: Just send us your VA website to apply! Setup Your Website Here