Full time, 5 openings, $42,000-$50,000 per year depending on experience. The Remote Entertainment Managers are responsible for the administrative and management process for our clients in the entertainment, sports and diplomatic markets.  These positions are remote work from home opportunities.

RESPONSIBILITIES AND JOB DUTIES:

Maintain complete knowledge of all resort, hotel services/features and hours of operation.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain high level of knowledge of the competition’s product.
Handle inquiry calls according to departmental procedure.
Handle clients problems and complaints by following instant pacification procedures ensuring guest satisfaction.
Maintain good relations with counterparts at competing hotels; promote all  Hotels whenever possible.
Schedule and coordinate online travel agent presentations to build existing and potential customers.
Responsible for setting up sales calls and related entertaining activities for sales trips in assigned markets.
Conduct weekly calls within local market developing awareness and new business opportunities.
Organize representation and participation at hotel at trade shows/industry events.
Participate in monthly Online Conferences and All Department Meetings via Conference Calls.
Ability to form cohesive relationship with teammate while being in a remote role.  
Follows up on assigned clients in a timely manner.
Ability to effectively communicate with managers and clients from a remote role, maximizing productive tools of communication when yielding, client negotiations, etc.
Handle entertainment account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
Complete all assigned work within a timely manner.
Plan and prepare appointments for sales trips, follow up in a timely manner.
Accurately completes and submits expense reports on a timely basis for approval and processing.
Other duties as assigned such as assisting with client requests on reservations.
Maintain complete knowledge of computer according to specifications.
Maintain file base of client information. 

SPECIAL SKILLS REQUIRED:

Ability to prioritize, organize work assignments; delegate responsibilities.
Ability to be successful and productive in a work-from-home environment.
Ability to effectively communicate while selling in a remote role.
Ability to promote positive relationships with customers, guests and staff.
Ability to ensure confidentiality of guest and hotel data.
Ability to work within a cohesive team or perform job functions independently with minimal supervision.
Ability to seek knowledge and understanding of how to be effective, and what strategies to deploy to be successful.
Ability to enforce hotel’s quality standards, procedures, etc.
Ability to follow up with corrections when necessary.
Ability to adhere with deadlines.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to focus attention on details.
Ability to input and access information into computer.
Ability to remain calm and courteous with demanding/difficult situations
Ability to manage workload and demands of the specialized market, with requests outside of typical work hours.
Ability to balance time and work well.

EDUCATION REQUIRED:

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  College education preferred.

EXPERIENCE REQUIRED:

Past travel or hotel experience helpful, not required