Full time. Remote.

Once we acquire a new patient, the Engagement Specialist team reaches out to patients telephonically to educate and enroll them in Medicare-sponsored care coordination programs designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).

Overview

We are a venture-backed Texas healthcare start-up rapidly undergoing a phase of hypergrowth. We formed to help hospitals and physician practices thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services. We are on a mission to heal healthcare and help keep chronically ill patients from falling through the cracks prevalent in today’s fractured healthcare system.

Position Details

This is a telephonic patient recruitment position with no face-to-face patient contact.

Contact and enroll patients into our Medicare-sponsored Chronic Care Management program.

As an Enrollment Specialist, you will be responsible for contacting a list of assigned patients, educating them on the benefits of our care management services, and encouraging them to enroll in our programs.

Responsibilities

You will work from an assigned patient pool, making outbound calls, educating potential patients on what our care program offers, and ultimately enroll the patient.

You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and encouraging the patient to enroll. You will have to tailor your messaging to patients based upon their demographics, unique health concerns, and insurance.

Requirements

Excellent communicator, with the ability to explain the program offered in an informational, influential, concise, and personable manner
Proven ability be able to work within a team dynamic and be a leader
Articulate a warm and professional etiquette when speaking on the phone to patients
Possess a high-quality of data entry skills with the ability to multi-task
Natural ability to express empathy with a patient-focused mindset and engagement
Ability to be creative in delivering education to patients, while tailoring the showcase the benefits of the program
Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
Sales acumen is preferred, but not required
Associates degree or higher
Benefits

Competitive Benefits Package, Full Time, Remote

HOW TO APPLY

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