Looking for hard-working and conscientious Patient Account Representatives / Fiscal Clerks to perform various administrative tasks with a keen eye for detail. The patient account representatives are primarily responsible for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems. These are P/T home based, not to exceed 30 hours per week.

Pay is depending on experience $20.00 -$25.00 per hour.

Essential Duties & Responsibilities:

• • Review, maintain, and process fiscal/account records and transactions related to patient’s accounts.

• • Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.

• • Contact third party payers (insurance providers and state/federal agencies) for payment post billing.

• • Resolve issues with payment and billing, authorization process.

• • Forward information as appropriate to expedite payment.

• • Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.

• • Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts.

• • Perform tasks consistent with authorization and billing requirements.

• • Contact patients for payment of account or payment arrangements according to current policy.

• • Maintain confidentiality of patient records.
  • Assists with archiving discharged files, including archiving
  • Respond appropriately to requests for information regarding accounts from payer, attorney, and others.

Qualifications:

High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting, accounting office, or billing.

Excellent customer service skills and professional public presentation skills, including telephone etiquette.

Knowledge of medical insurance claims procedures, documentation and records maintenance preferred. Not required. We will train exceptional virtual assistants who want to learn our system.

Proficient in basic PC skills. Microsoft Word and Excel preferred.

Ability to communicate effectively, both orally and in writing.

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